Mercedes-Benz of Portland

“John at Mercedes-Benz Portland made the entire buying experience incredibly easy. I first inquired about an EQS 580 SUV a couple of weeks before purchasing, and he let me know they expected one to arrive soon. He kept me updated throughout the entire process, so when the right vehicle became available, everything moved quickly. Most of the paperwork was completed electronically ahead of time, which made a huge difference. Since we have a baby, our time is limited, and John understood that. He had everything ready when we arrived, and we were in and out much faster than I expected. This was my first time buying a vehicle in person at a dealership in over six years. During that time, I had purchased several Teslas, a Rivian, and a Porsche out of state, so I was honestly dreading the traditional dealership experience. Instead, it was smooth, transparent, and completely stress-free. If you’re looking for a Mercedes, I highly recommend working with John. He was communicative, respectful of our time, and made the entire process enjoyable.”

“I continue to return to Mercedes-Benz of Portland because of the outstanding service I consistently receive from Jackie Rodriguez. She sets the standard for exceptional customer service through her responsiveness, attention to detail, clear communication, and genuine professionalism. From start to finish, Jackie keeps you informed, follows through on every commitment, and makes the entire service experience seamless and stress-free. Her positive attitude, proactive approach, and ability to anticipate customer needs are qualities that are becoming increasingly rare. Jackie is an incredible asset to Mercedes-Benz of Portland. She represents the dealership with integrity, expertise, and a customer-first mindset that builds trust and long-term loyalty. If you're looking for a service advisor who is knowledgeable, dependable, and truly invested in providing an exceptional experience, I highly recommend asking for Jackie. She is a major reason I will continue to choose Mercedes-Benz of Portland for all of my service needs.”

“I’m writing this review on behalf of my mom to recognize Lheiana, a service advisor at Mercedes-Benz. She truly has exceptional customer service skills. From the moment my mom arrived, Lheiana was incredibly attentive, kind, and professional. She took the time to listen carefully, made sure everything was clearly explained, and went above and beyond to ensure my mom felt comfortable and taken care of throughout the entire process. It’s rare to come across someone who genuinely cares about their customers the way she does. Thank you, Lheiana, for making the experience so smooth and positive. Your kindness and dedication do not go unnoticed!”

“We had a great experience at the dealership! Amina was our salesperson, and she was incredibly sweet, polite, and never once made us feel pressured. They didn't have the exact vehicle I was looking for, but she worked with her manager, Andrew, to put together a fantastic deal on a car I absolutely love. The only thing it's missing is one feature I was hoping for, but I couldn't pass it up. The color is brand new this year and happens to be my all-time favorite. It was the perfect color, and the other vehicles in my price range just weren't colors I wanted. The entire buying process was smooth and easy. Andrew even stopped by several times while we were signing paperwork just to check in and make sure everything was going well, which I really appreciated. Overall, it was a wonderful experience, and I'm definitely looking forward to coming back for my first oil change. Thank you, Amina and Andrew, for making buying a car such an enjoyable experience!”

“Darien was fantastic to work with! He helped me secure an crazy lease deal on my new Mercedes-Benz AMG GLE 53 Coupe and got the General Manager involved to make the deal happen. What I appreciated most was that he played no games and provided the best deal possible right from the start—no back-and-forth or wasted time. He was professional, transparent, and made the entire process smooth and stress-free. I highly recommend Darien to anyone looking for a great Mercedes-Benz leasing experience!”