Mercedes-Benz of Portland

“I’m writing this review on behalf of my mom to recognize Lheiana, a service advisor at Mercedes-Benz. She truly has exceptional customer service skills. From the moment my mom arrived, Lheiana was incredibly attentive, kind, and professional. She took the time to listen carefully, made sure everything was clearly explained, and went above and beyond to ensure my mom felt comfortable and taken care of throughout the entire process. It’s rare to come across someone who genuinely cares about their customers the way she does. Thank you, Lheiana, for making the experience so smooth and positive. Your kindness and dedication do not go unnoticed!”

“We had a great experience at the dealership! Amina was our salesperson, and she was incredibly sweet, polite, and never once made us feel pressured. They didn't have the exact vehicle I was looking for, but she worked with her manager, Andrew, to put together a fantastic deal on a car I absolutely love. The only thing it's missing is one feature I was hoping for, but I couldn't pass it up. The color is brand new this year and happens to be my all-time favorite. It was the perfect color, and the other vehicles in my price range just weren't colors I wanted. The entire buying process was smooth and easy. Andrew even stopped by several times while we were signing paperwork just to check in and make sure everything was going well, which I really appreciated. Overall, it was a wonderful experience, and I'm definitely looking forward to coming back for my first oil change. Thank you, Amina and Andrew, for making buying a car such an enjoyable experience!”

“I had an outstanding experience purchasing my Mercedes from Darien this weekend. From start to finish, he was professional, knowledgeable, and genuinely enjoyable to work with. What I appreciated most was that Darien never applied any pressure. He took the time to answer all of my questions, explain the features of the vehicle in detail, and made sure I felt comfortable and informed throughout the entire process. His knowledge of the Mercedes lineup was impressive, and his positive attitude made the experience even better. Buying a car can sometimes feel stressful, but Darien made it easy and enjoyable. If you’re looking for someone who is honest, patient, and truly cares about helping customers find the right vehicle, I highly recommend asking for Darien. Thank you for such a great experience!”

“I always look forward to coming in because of lheiana. She's incredibly helpful, friendly, and welcoming every time I visit. Her positive attitude and genuine smile make the experience enjoyable and stress-free. She takes the time to answer questions, explain everything clearly, and make sure I feel taken care of. Great customer service like this is hard to find, and she consistently go above and beyond. Thank you for making every visit such a pleasant experience!”

“I am very unhappy with the Service Department at Mercedes Benz of Portland. Recently had an issue with my electric Smart Car; it wouldn't accept a charge. It took multiple phone calls, no response to online messages, and an in person visit to find out that they no longer do repair service on Smart Cars and that they would need to release the extended warranty contract for someone else to do the repair. By the time I fully understood the situation I had already had the car repaired as I had already been without a functioning car for almost a week. Because I had the car repaired without prior authorization from the warranty company the claim for this repair was denied. During the conversations I did have with service staff I was told to take my car to Beaverton Mercedes Benz (who also no longer repair Smart cars) and take my car to Tacoma for repair at the Smart Car center there. Electric Smart Car only has a 100 mile radius on a charge so even if the car had been accepting a charge it would have been quite difficult to get it to and from Tacoma. These suggested actions were not at all helpful and just delayed repairs further. I do not understand why we were not informed when the Service Department was no longer able to repair the car for which you sold us an extended warranty. Why was our extended warranty not released when you could no longer honor it? Am furious that I was told incorrect information several times and was also hung up on twice. Am also upset that I'm out for the full cost of repair when it likely would have been covered by the warranty had the contract for said warranty been released earlier. Do not deal with these folks unless you have to.”