Mercedes-Benz of Beaverton

“I had an absolutely world-class experience working with Taylor B. This was a long-term custom order for a 2026 E53 Wagon, and Taylor was fantastic from start to finish. He went above and beyond on day one by modifying an active production slot to get my order accepted immediately. Throughout the months of waiting, he provided proactive updates on production status. The delivery day on July 8th was seamless, the car is incredible, and Taylor’s attentiveness made the entire process exceptional. Highly recommend him and Mercedes-Benz of Beaverton!”

“I had an excellent experience with Mercedes-Benz of Beaverton, especially with JD Arnold in the service department. We purchased our GLC 300 from Mercedes-Benz of Wilsonville in late 2025, and from the first day there was a strange noise while driving. Since the car was brand new and my wife does not drive much, we hoped it might go away, but after several months and only about 800 miles, the noise was still there. After a disappointing experience trying to get help from the selling dealer, I called Mercedes-Benz of Beaverton. From the first phone call, they treated us with respect and professionalism. They explained that the vehicle was still under the factory warranty and scheduled us very quickly. When we arrived, JD Arnold met us and was extremely kind, professional, and helpful. He arranged for a technician to ride with us, and the technician was able to hear the noise too. They provided us with a loaner vehicle, diagnosed the issue, contacted another Mercedes dealer for guidance, fixed the problem in less than a couple of hours, washed the car, and charged us zero dollars. The whole experience was smooth, respectful, and truly impressive. A big thank you to JD Arnold, the technician, the person who helped me on the phone, and the entire Mercedes-Benz of Beaverton service team. This is exactly the level of service I expected from Mercedes-Benz. I am very grateful and highly recommend them.”

“I recently brought my vehicle in for service, including new tires, and a full detail, and I had an excellent experience from start to finish. My service advisor, Skyler, was professional, knowledgeable, and kept me informed throughout the process. The service was completed efficiently, and the attention to detail was evident in every aspect of the visit. The detailing team did an outstanding job, the vehicle looked immaculate when I picked it up. It’s always reassuring to receive both exceptional customer service and high quality workmanship. Thank you to Skyler and the entire team for making the experience smooth, pleasant, and stress free. I truly appreciate the level of care and professionalism provided.”

“We had an incredible experience with Barney. The transaction was smooth and painless from start to finish. He answered every question we had and provided options. Most importantly he listened to us. We will be coming back here and sending all of our friends/family.”

“I purchased my first Mercedes, a GLE 450e, last year with high expectations based on Mercedes-Benz’s reputation for luxury, reliability, and first-class customer service. Regrettably, my experience so far has turned into a complete nightmare!! After a hit-and-run accident last month, I tried to retrieve collision photos using the Guard 360—a security feature listed in the standard package on my buildsheet. However, the photos were not available at all. For the next month and a half, I had multiple calls with the sales manager at Beaverton and multiple customer service persons with Mercedes digital and customer service. I even made two trips to Mercedes dealer at Eugene and Beaverton. Despite repeated promises by the sales manager that my car was equipped with Guard 360, nobody was able to figure out why it was not functioning. A week ago, a customer service agent finally informed me that my car was not equipped with Guard 360. This is a fraud!! I was sold a product without an important and standard security feature. Now both the Beaverton Dealership and Mercedes Customer Service remain silent without even an apology! Are they expecting me to remain silent? Absolutely NOT—I am prepared to assert and defend my consumer rights fully and pursue all available legal remedies!! If you are thinking about purchasing a Mercedes, think twice after reading my experience. If you already own a recent Mercedes model, make sure to certify that your car has all the features listed on your buildsheet—apparently Mercedes no longer guarantees this!! Finally, take a look at this photo and if you see the same thing (Vehicle>Open/Close>Vehicle Protection), then you don't have Guard 360 installed on your vehicle.”