Dick Hannahs Vw Hyundai of Portland (OR)

“I recently helped my girlfriend purchase a vehicle from Dick Hannah Portland. We had been shopping several dealerships, and Angel was the salesperson we worked with. I want to give him credit because he was friendly, responsive, and got us information quickly. The issue I had was with the pricing. Before making the trip, I discussed specific numbers over the phone and was led to believe we would receive a certain discount. When we arrived, the numbers were different, and the dealership did not honor the pricing that had been discussed. As a customer, when I am given a price over the phone, I expect that price to be honored. What frustrated me even more was that the difference was later presented as being made up through a plate transfer. However, a plate transfer is something that can be done regardless of the deal structure and is not a unique discount or concession. Presenting it as though it was offsetting the difference in pricing felt misleading and left a bad impression. My advice to future customers is simple: get every quote and discount in writing before making the drive. It can prevent misunderstandings and ensure everyone is working from the same numbers. My girlfriend is happy with her vehicle, and Angel was great to work with. However, the dealership’s handling of the pricing took away from what otherwise could have been a much better experience.”

“It was really nice that we could initiate everything through the internet chat, and that you were able to relay all the communication. Apparently there isn’t much inventory, but we were able to secure my husband’s dream car! Everything was prepared for us upon our arrival, including the test drive. The transaction was very smooth, and we were back on the road heading home with the new car.”

“We decided we wanted a 2026 Hyudai Ioniq 5, but we live in Eugene, where new cars cost more. So online I ended up working with two salespeople in the Portland-Vancouver area that offered much better prices than we could get locally. I had them bid against each other, and when I got one down to what I considered a very reasonable price, on a whim I asked online for a quote from Dick Hannah in Portland. Its starting price was even lower. Woohoo! So I communicated with Jeremy, their sales rep, and agreed to go to Portland last week to buy the car. The process went well. Jeremy was informed and communicative, a chill guy who didn't pressure us. We were treated like adults by Jeremy as well as by Brian, the finance guy. Best new car buying experience we've ever had. We drove our new car home that night. The only fly in the ointment, and thus the 4-star review, is that after signing everything and before leaving with the car, they informed us that they could only find one key fob. But they'd work on a solution, perhaps getting our Eugene Hyundai dealer to program us a new key at no cost to us. But alas, in post-sales emails, they insist we come back to Portland for the new key. And at almost $1000 for a new key set at many Hyundai dealers, we can't afford to just buy one here and eat the loss. So we're gonna drive an extra 200 miles round trip back to Portland just to get the right number of keys that come with the car. Takeaway: Good people to work with. Just make sure you ask for two keys before signing the paperwork.”

“Had a great lease experience with Dick Hannah Hyundai. It was a smooth, no games process to agree on the numbers. I also appreciate that this dealership does not engage in high pressure sales tactics or try to force price increases via dealer installed add-ons. Jeremy was fantastic to work with. He was very helpful, patient, and explained things really well. He also communicated really well and reached out before and after the sale to make sure I was happy and everything was going well. Highly recommend both the dealership and Jeremy!”

“⭐️⭐️⭐️⭐️⭐️ We had an excellent experience working with Mordecai at Hyundai while purchasing our 2026 Hyundai Santa Fe. From start to finish, Mordecai was professional, knowledgeable, and genuinely easy to work with. He took the time to answer all of our questions, explain the features thoroughly, and made sure we felt confident and comfortable every step of the way. There was absolutely no pressure. just honest communication and great customer service. The entire process was smooth and efficient, and we drove away feeling excited and taken care of. If you’re looking for someone who truly values their customers and makes buying a car a positive experience, ask for Mordecai. Highly recommend”