ALFA ROMEO OF PLANO

“I had to have my car serviced twice at Alfa Romero in Plano. I must say I was very pleased with the service Matt offered and kept me up to date on my service. I am from out of town, so my car had to be towed there and back both times. He helped me both times and I appreciate each time how fast he was able to help me get my car back to me. Matt truly deserves a raise for all his hard. Thank you for all you did and getting my car to me as quickly as possible.”

“Had my oil changed, tires rotated all fluids checked and topped off. The best car wash in town!!! Thank you so much service department for the amazing care of my car. Tatiana Parker was my service advisor and was absolutely amazing and always kept me informed. Caleb Lourias was my multi point inspection man and also completed my oil change and tire rotation with perfection. Thank each of you for delivering an awesome job!”

“I purchased a Maserati from Alfa Romeo of Plano in late January 2025, and the experience has been a nightmare of deceptive sales tactics and zero accountability. During the purchase, the salesman forced me to buy a $5,000 "LUX Package Plus," explicitly claiming it was mandatory and could not be avoided. To justify the massive extra cost, they promised it included 3 free services and solemnly assured me that the package would be honored even if I moved out of state. Now that I have relocated to another state, the story has completely changed. The local service team tells me this package is highly unlikely to cover anything here. When I call Alfa Romeo of Plano for clarification, the service department just tells me to call the finance team—who completely ghosts my calls and never responds. I was forced into a $5,000 package under false pretenses, and now that they have my money, they refuse to answer basic questions about it. To make matters worse, they assured me the vehicle was fully serviced before delivery. It wasn't. The wheel alignment was completely neglected, which caused the front two tires to wear out severely from the inside. This hidden defect ruined the tires and forced me to pay out of pocket to replace the entire set. When I brought this to their attention, they simply washed their hands of it and said they weren't responsible. Once you drive off the lot and move away, this dealership completely abandons you. Buyers beware of forced, expensive add-on packages and empty promises. I hope the company reads this review and solves my issue.”

“See bottom for update: I was looking to a Mercedes EQB. Miles and price seemed fair. When pricing was discussed, they included state fees etc even though we’re from Oklahoma and stated that multiple times. We probably could’ve gotten that removed easily enough. Second, they included $2000, instead of $1000, which is a protection package we specifically said we did not want. The $1000 was for “commission”. (Which I can understand). There was also a $225 documentation fee (fairly reasonable). But even with all these fees, they said they cannot sell for “third party list price” like Autotrader, claiming they only sell at that pricing if you buy an extra protection package. None of that (besides maybe the normal doc fee) was listed on listing. …. After further communication I did buy from Miss Kaouther Dhaoui. I can say the communication was consistent and as we were out of state and drove a rental down to buy it, they had all the paperwork for it set up for us to look the car over, look the paperwork over, and sign and go. The car did end up not being charged fully, but we dropped off our rental and got a late lunch before Ubering back, and they were happy to leave it charging Level 2 til we got back, so we left with nearly a full charge. Even with the frustration initially, they still deserve a 4 star, and I will be considering repeat business with our upgrade planned in 2-4 years if I can’t find one locally in Oklahoma. I’d just recommend any prospective buyer to be clear on what’s the offer including and not, and you should be happy.”

“Subject: Extremely Disappointed with My Recent Purchase Experience – Immediate Attention Required Dear Alfa Romeo of Plano Management, I am writing to formally express my extreme dissatisfaction with my recent vehicle purchase experience at your dealership. Based on this experience, I will not consider purchasing from your dealership or any associated dealerships in the future. Background: I reside in Henderson/Las Vegas and located a vehicle at your Plano, TX location. This was my first time purchasing a car out of state and having it shipped. Sales Process: I initially contacted your dealership on a Sunday to inquire about the vehicle’s availability. Kim responded promptly and professionally, promising to follow up on Monday. Shortly after, I was contacted by Carrien, who assured me he could answer all my questions immediately. He sent a walk-around video, explicitly stating, “As you can see, there are NO dents, dings, or scratches/anything on this vehicle.” Purchase & Delivery Delays: The finance process took nearly four business days, with repeated delays due to errors in my contact information and document processing. I was repeatedly promised delivery on Tuesday or Thursday, then Friday. However, the vehicle was not even picked up until Wednesday afternoon, and I was never provided with the carrier’s contact information despite multiple requests. The car was finally delivered on Monday afternoon. The carrier’s service was excellent and not at fault. Vehicle Condition: I purchased the Cilajet Ceramic Coating package for $1,000, with the assurance that the car would be cleaned, buffed, and coated. Contrary to the video and your assurances, the vehicle arrived with numerous dings, scratches, paint swirls, and evidence of poor touch-up work (paint globs/bumps). The rims have curb rash and scratches, the headlight has a rock chip/crack, and the carbon fiber spoiler is lifting and deteriorating. There are also spots of paint oxidation. I have photographic evidence of all these issues. Lack of Response & Support: I immediately contacted Carrien to express my concerns and was asked to send photos, which I did after multiple requests for his email address. I have repeatedly called the Finance Department for documentation of my purchase, leaving several messages with no response. My attempts to escalate to management have also been ignored, with no call back after more than 24 hours. Summary: This experience has been frustrating and disappointing at every stage, from misrepresentation of the vehicle’s condition to poor communication and lack of follow-up. I expect immediate action to address these issues, including: A formal response from management Resolution regarding the misrepresented condition of the vehicle and the Cilajet package Proper documentation of my purchase”