York Chrysler Dodge Jeep Ram of Plainfield

“Kareem and I wanted to say how outstanding working with Jon was, regarding a claim. His energy is a rarity. Happy, easy-going and just a joy to go through the process with. Another shout out for Austin and Noah for helping guide me to the correct place. And of course Kimberly for helping me with payment. You all are so amazing and we can't wait to do business with you all again! P.S. we should have gone Coast Guard, we would have at least went past the wave break in the ocean!”

“Service department is a scam and a bit sexist... My husband brought in my jeep renegade to this location. They tried to sell me an engine because it needed a vvt valve and has a class one timing cover leak. Wanted to charge me 600 to charge 0.99 lbs of r1234yf (freon) into vehicle for an A/C prpblem they "repaired" the year prior. That is an outrageous amount especially when York in Brazil does it for less than half that. Well that A/C repair last year was under warranty and when I went to pick up the car the A/C didnt work. When I inspected their repair there was a decent sized hole in my condensor that they just replaced. They ended up having to redo the repair. Also when told we were not worried about a small leak on the timing cover they made comments about me not checking the oil to my husband. I am a diesel mechanic and check my oil pretty regularly. Only thing good, they did the updates and recall. The mechanic assigned to my car was a previous service writer which should have been my first red flag. It is places like this that give mechanics a bad name. It is disheartening to say the least. If your car is under warranty it's fine but if you're paying out of pocket go anywhere but here.”

“Cannot express enough how much I recommend not bringing your vehicle to their service department. Only 1 star because I couldn't put zero. In total it took 4 months to get my vehicle back after dropping it off. Originally went here instead of Tom O'Brian because they said they could look at it right away... ended up taking 3 or 4 days before they even looked at it. That was indicative of how the rest of the experience would go. Multiple instances of diagnosing, completing the work, that not fixing the issue, and needing to do something else. Conveniently every part needed was on back order. During the final repair, what was quoted as a 4 hour job took an entire week (with daily phone calls asking what the old up was). Cherry on top was them attempting to charge approximately $1500 more than they quoted. If a mechanic ever tells you the repair is a dealer only fix, look elsewhere.”

“Had a great experience working with Mike on the purchase of a RAM truck. Mike was honest and gave me a great customer experience. I will never buy from anyone other than him. Thanks Mike!”

“TRX on a cross country drive with the family. Excellent service department!! Needed some light work one of my vehicles in a rush. They squeezed me in. Every single member of their staff was genuinely friendly and helpful. They clearly care about their jobs and the business. We used the waiting area and kids room to keep the little one busy while we waited. Actually started browsing for a new purchase and the interactions with sales were helpful without any pushiness. Great experience overall! Thank you York staff! You got this place gets five ducks in the dash from us!”