Baierl Subaru

“This was the easiest experience I ever had buying a car. Chuck Surman was the best. Financing was easy. They gave me a great value for my trade-in. The car matched for me perfectly. My wife bought a car there a couple days earlier and he was great with her. I will absolutely recommend barrel Subaru to friends and family.”

“I should have written this review a long time ago. I received a letter from Subaru regarding the Thermo Control Valve and was instructed to bring my vehicle in for the repair at no cost. Subaru had extended warranty coverage for this repair because of known issues with the part. I trusted the dealership and had the repair completed. The very next day, my car started acting strangely. I noticed my gas gauge had dropped from a full tank to about half a tank in an unusually short amount of time. I immediately drove back to the dealership because I knew something wasn't right. I never made it. Just minutes away from the dealership, my car caught on fire in the middle of the road. Within minutes, the fire became so severe that my vehicle was a total loss. The worst part wasn't just losing my car—it was how everything was handled afterward. It took 3 to 5 months before I received any real answers while my insurance company had to pursue their insurance. Eventually, I was told the dealership had been given incorrect repair instructions by corporate. Whether that was the dealership's fault or Subaru's, none of that changes what happened: my vehicle caught fire the day after this repair. As for making things right? I was offered three free oil changes lol. When I came back to use one of those oil changes, I was told it wasn't even in the system. Thankfully, one employee remembered my situation and honored it anyway. She was the only bright spot in this entire experience. The dealership also mentioned that providing me with a rental car was their way of helping me. Respectfully, my car had just caught fire after being serviced there. A rental wasn't some extraordinary act of goodwill—it was the absolute minimum that should have been done. This experience completely destroyed my trust in this dealership. Before this happened, I never thought twice about taking my vehicle in for service. Now I'm genuinely nervous every time I have to leave my car at any repair shop. I hope no one else has to go through what I did. Losing your car to a fire one day after a dealership repair is something you never expect, and the months of waiting, lack of accountability, and poor communication only made it worse. I will never return, and I cannot recommend this dealership to anyone.”

“I was looking for a new car that was reliable and would be good in any weather. I decided to test drive a Subaru Crosstrek hybrid. I made an appointment and brought my whole family. We met Jim Sundy at the dealership. He took us on a test drive, explained the vehicle, and other deals about servicing the vehicle etc. He explained the financing options and was very clear on different options we could take. He was patient, kind, and cool. After we bought the vehicle from my experience most other car salespersons would say thanks, have a good day. Jim took us back out to the new car and went over the controls once more. He even offered to take a photo of us with our old vehicle and the new one we bought and the shop was closed. He took his time to make sure we had a good experience. I really was comforted and happy that myself and my family had such a pleasant experience buying the car. Jim was EXCELLENT! I highly recommend him to anyone looking to buy a Subaru. I will definitely tell my friends about Jim. Thank you Jim and staff for helping us select our new car. We also will be back for service throughout our time with our new Subaru.”

“My fiancé and I needed a new car ASAP before we got married. We went to see Zachary Romano a week before our wedding and he was able to reserve us a brand new 2026 Subaru Forester with the exact safety features we needed! We went back on Tuesday to pick it up! He was great, very friendly, and actually cared about what we needed in a car while keeping in mind our budget. It’s great when people actually care about you as a person and not just as a way to make money! Lisa Creamer was the same way! She was very helpful in getting us any extra packages that we needed. She was friendly and caring about our needs! All in all, we spent less than 3 hours in the dealership and walked away with what we needed while having a great experience. They also were all super friendly to our new puppy! Thank you Zachary and Lisa for all of your help!”

“I just purchased my first car from Makenzie Kopas. Buying your first car is a scary thing! Especially when I only went in for a test drive..not expecting to make THE purchase. She was so kind and helpful. I had a great time with her and she made the whole process a lot less scary. She was very knowledgeable about the products and very helpful along the way. One thing to note: she did it all!! She even had to dig my car out of snow on another lot just so I could test drive the color I wanted. If you are looking at this dealership, definitely ask for Makenzie!”