Ken Garff Kia

“I had the greatest experience at this dealership. My sales representative, G, and the finance director, Aaron, were incredibly helpful and respectful. G was exceedingly knowledgeable, thoughtful, and communicative throughout my experience with her. Aaron was a great asset in walking me through the financing details and shopping the best deal for me. I would highly recommend this dealer and specifically working with these two folks! They truly care about their customers and treat each person with the utmost respect and care. 6 star experience!”

“I am currently in the market for a new vehicle and have been visiting different dealerships in the area to do some comparative research. Unfortunately, the experience at this Kia on Bell Road started on a terrible note the second I walked through the door. The young lady working the front desk as the receptionist was completely unwelcoming. As the first point of contact for the entire dealership, you would expect at least a basic greeting or some hospitality. Instead, she completely failed to welcome me into the environment. There was absolutely no eye contact, and she acted like I wasn't even there. While I was waiting, I watched her interact with other patrons who walked into the building, and she treated them the exact same way. She didn't speak to a single customer as they entered. It completely ruined the initial impression of the business. The contrast between her and the rest of the team was night and day. The sales representatives out in the parking lot were fantastic—very responsive, engaging, and eager to help the moment I arrived outside. The sales associate I ended up working with was polite, highly active, and exceptionally knowledgeable about the vehicles. It is a shame because a great sales team can only do so much when the administrative staff at the front desk sets such a negative, cold tone the moment you actually step inside. Between the awful reception at the front door and some major pricing discrepancies I noticed later—where the cars on the lot were marked up and significantly more expensive in person than they were advertised on their website—I left feeling incredibly disappointed. Dealerships need to realize that customer service starts at the front desk. If your receptionist can't even bother to look up and greet people, it completely overshadows the hard work the sales reps are doing out on the lot.”

“Had such a great experience at Ken Garff Kia Bell Road! From the moment I walked in, everyone was genuinely friendly and welcoming. You can really feel the positive culture between the team members, which made the whole process comfortable and stress-free. The new building is beautiful, modern, and super clean, and the entire purchase process was incredibly efficient. They got me in and out quickly without ever making me feel rushed. Truly one of the smoothest car-buying experiences I’ve had. Highly recommend!”

“I took my daughter to buy her first new car to her a week ago and the experience was smooth and easy. I was very grateful primarily because it showed my daughter how a positive car buying experience can be conducted which is unfortunately not too common. Would but from again for sure, and that's the real testament to a positive transaction.”

“Brought in our daughters Kia in for service, Hector in service is incredibly good, warm friendly greeting, polite, respectful, honest and has integrity. This is the type of service that makes you feel comfortable and valued. While waiting we spoke to the receptionist named Mary, what a wonderful person, she was so nice, she is very professional She was always checking on the supplies of their soda, machines, their coffee, machines, popcorn, answering the telephone helping greet customers as they entered the sales floor. Another person that exemplifies the great Ken Garff experience. I would definitely recommend Ken garff Kia on Bell Road in Phoenix, Arizona to everyone. Phenomenal experience start to finish!”