Mercedes-Benz of Arrowhead

“We had such an amazing experience working with Rob! From the moment we walked in, he was friendly, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, made sure we understood every step of the process, and genuinely wanted us to leave in the perfect Mercedes. Rob made it smooth, and enjoyable. His professionalism, and attention to detail really stood out. Even after the sale, he made sure we were taken care of and was available to help with anything we needed. If you’re looking for someone who truly cares about his customers and provides top-notch service, ask for Rob. We couldn’t be happier with our experience and absolutely love our Mercedes. Thank you, Rob!”

“This was my first time buying a car remotely. Simon made it seamless. He was polite, responsive and even when we went to the wrong dealership on the very opposite side of the valley and were very late, everyone was very nice and efficient.”

“We recently bought the Gorgeous 2026, AMG, CLE 53 convertible. Our sales person, Nikko was hands down the absolute BEST!! He was so extremely knowledgeable and overall just a really fun and great guy to be able to work with. He made the entire experience so easy with absolutely no pressure. We will most definitely be going back to see him for our future purchases!! BONUS…he also assisted my husband in pulling off the most EPIC surprise in buying this car for me! Thanks Nikko! You’re the BEST! 💯🙌 Go see him, you will not regret it!! I am so in love with my beautiful new car!😍”

“BEWARE BEFORE BUYING FROM MERCEDES-BENZ ARROWHEAD. I purchased a 2025 Mercedes C63s with fewer than 3,000 miles on it. The vehicle was sold to me as “Certified Pre-Owned,” which supposedly means the car has passed extensive inspections and is in excellent condition. Before purchasing, I specifically asked whether there were any issues with the vehicle and was repeatedly assured the car was in perfect condition and ready to go. The car was delivered to me, and within 20 minutes of our VERY FIRST drive, the vehicle went into limp mode and the check engine light came on. I pulled over with my two small children, turned the vehicle off, and then the car would not restart. A large RED warning message appeared on the dashboard and the vehicle was completely disabled on the side of the road. This was the first drive after taking delivery of a supposedly “Certified” luxury vehicle. When I contacted the dealership, I was told I would need to have the vehicle towed to Mercedes for diagnosis. After sitting for a week, I was informed the problem was “just a loose boost hose” and that the car was fixed and ready for pickup. We paid for transportation to collect the vehicle, only for the check engine light to come back on AGAIN less than 10 minutes into the drive home. We barely made it back to the dealership. The vehicle has now been at the dealership for FOUR WEEKS, and I am now being told the car may have: * A hybrid battery issue * A turbo issue * Communication system faults In other words, the vehicle appears to have serious underlying problems that clearly existed before it was sold to me. What is most concerning is that this vehicle was marketed and sold as “Certified Pre-Owned.” At this point, that certification feels completely meaningless and nothing more than a marketing tactic designed to justify charging customers more money. To make matters worse, the dealership offered to buy the vehicle back, but expected me to absorb nearly $3,000 in fees despite the car failing almost immediately after delivery. Imagine purchasing a “Certified” Mercedes that breaks down on the first drive, only to then be charged thousands of dollars to return it. This is not the level of service, accountability, or quality anyone expects from a luxury brand like Mercedes-Benz. This experience has felt more like dealing with a shady used car lot than a flagship Mercedes dealership. I am simply asking for a fair resolution: * A full refund including fees OR * A proper replacement vehicle of equal value and condition Customers should not be financially punished for a dealership selling a defective “Certified” vehicle.”

“We had a wonderful experience at this dealership from start to finish! Jeff was our salesman and he was extremely personable and professional. Quick to deliver on anything we asked and quick to find out if he wasn't sure. The dealership itself was beautiful, one of the nicest ones we've been in. Excellent service through and through. Would definitely purchase from here again. Loving our used Tesla!”