INFINITI of Peoria

“We had the best and most painless experience buying a car here! Kendrick and Martin were both fabulous in helping us out, answering our questions, and getting us the prices we needed. This was the quickest car buying experience as well. We will definitely be back.”

“I went in to sell my car as we are down sizing but ended up selling my wife's as well a got a sweet deal on a new QX 65 what a nice SUV. One of the nicest dealerships I have ever been in and Joe & Jon were great to deal with.”

“I bought a car on the 18th of December and four days after the check engine light came on. My gas tank has a crack and needs to be replaced. There was a clicking sound with the back right tire whenever you would press the brake and the tire has popped and left me stranded on the road. Whatever inspection it goes through prior is redundant as it didn’t actual catch anything. The rim got cracked because the dealership did not put the bolts back on the caliper leaving it to hang on the rotor. I just received a call saying they just want to replace the caliper and add the bolts that were never placed on. And let me drive on the same tire and rim with the scratch and all through rim and the big crack that caused my tire to popped in the first place. Extremely big safety issue. When they took possession back of the car to replace the tire and rim. I was informed over a phone call that nothing was wrong with the tire and rim and could pick up the car later that day. I had already sent the photo of the rim to three other people, but I sent it again to have them look at the actual tire. I didn’t receive a call back for days after that. I had to go in person to get answers. Their employees looked at the spare tire that was put on, despite being told the tire with the damage was in the trunk twice. So I waited over the weekend, when I went back in person to discuss all the issues I had been having Chris made it a point to antagonize me and say well when did I say any of this to you, when have I said we weren’t gonna look into as if who said it is the bigger issue than it being said to me. He also informed me that I should be grateful because he gave me a 100,000 dollar car to drive while mine was getting fixed. Mind you they put my life in danger by not properly securing the caliper onto the rotor, but I should be grateful for the car I am in due to their negligence. By the end of almost two weeks, they replaced what was necessary. However, it does not take away how I was treated that entire time. Be cautious when buying a used car from them as they did not take the necessary steps to ensure my safety when I bought this car.”

“I did not want this to escalate like it has, but I’ve been left with no choice after days of being patient and nice about issues and still no response from management. This is by far the worst experience I’ve ever had after a car purchase and it’s trickled down from the GM himself. I purchased a 26 QX60 at the end of February and it’s been a nightmare since day 2 of owning it. On day 2, I went down to the dealership on my own time to drop off the second fob from the car I traded in and let them know that the car was dirty, had fingerprints all over it, and had oil splatters all over the outside. They took it back to wash it, and when me and some random salesman went out to look at it, I noticed there was a giant bolt in my front passenger tire. This was definitely not there prior to arriving. After he told me multiple times to just take it to discount tire instead of trying to offer any assistance that the dealership could do, I left. He was more concerned about setting me up with some app instead of trying to help me. This was on a Sunday and all the discount tires and tire shops were closed. As I was driving home, I could hear the bolt loudly tinking as I was driving. This was definitely not present when I drove there. Unfortunately this left me stranded on the freeway with a flat tire when the bolt came loose. I had to call them multiple times and inform them what happened and have them come pick up the car. My husband then went down to the dealership to retrieve an AirTag out of my old car and spoke to the GM who seemed like he was upset about the situation and offered a restaurant gift card for the trouble since it was such a nightmare. We still don’t have this gift card after asking about it twice now and it’s been a month and a half already. Then they bring me in for a reconnect appointment and I mentioned the cars AC is musty, the pro pilot is pulling to the right too much, and the headlights are pointed at the ground. Due to them not having a full staff on the weekends and not able to do anything after 5 PM, They said they would pick up the car for service. But also they would call me that following Monday since this was a Saturday to schedule. I had to reach out to them on Friday of that following week to see when they were going to come pick up the car. They didn’t come pick up the car until Monday the following week. Then while it was at the dealership, someone decided that they were going to take my car home and use it as their personal Uber without my permission overnight. I checked its location at 11 PM the night it went in to see it was at somebody’s house. I was convinced my car was stolen and almost went to that person‘s house with the police. I waited till morning thinking it was a mistake then to see my car at a school. So I called the service manager and asked him why my car was taken home without permission and they did not have an answer for it. While it was at the dealership, I had to constantly call the day it was supposed to come back to me to ask where it was. Three days later it’s dropped off and I get it back in filthy conditions. The entire outside was covered in oil from a tire shine on the tires that I specifically asked them not to put on. There was oil and stains all over the inside of the car from their mechanics touching everything, and whatever spills happened while someone had my car without my permission. The musty smell was still present in the AC. The pro pilot still pulls hard to the right when they said nothing was wrong with it, but it clearly pulls to the right too much. It has been days of me asking for the GM to reach out to me personally to see how we can rectify this. This is by far the worst experience I’ve ever had with a dealership and their lack of professionalism. They were super nice to sell me the car as per usual, but then when it came to assisting me after that, I was thrown to the side. It’s obvious that after the sale they don’t care about you. Don’t waste your time here and go to another dealership!”

“I bought a used Infinity and wanted to have it checked out. I was a bit nervous as I was wide open to be told I needed all kinds of repairs and services. That was a short feeling as once I met Josh (my advisor) I was set at ease. He had the techs evaluate my car. He gave mean honest assessment and told me what was needed and what was nice to consider but could wait. I was given an Uber to work and they sent an Uber to get me when the vehicle was done. Josh also communicated well the entire time. I also want to share that the work I elected to do was done right and did not cost me a fortune. Highly recommend.”