Pointe Buick GMC LLC

“I’ve been to many dealers in the last year and this dealer is extremely transparent and they do their best to satisfy the customer. They clearly value their name and reputation. I went in to see a truck I liked on the website and the sales team of John and Dassan were very helpful and not pushy at all. The manager Henry was also very helpful in breaking everything down for me and took his time explaining all possible options. As it was already after close I decided we would pick up where we left off the next day. I went in, John had the truck ready and detailed. He took his time going over everything and the team worked to get me the best possible price with the rebates that GM was offering. These guys made my life very easy I highly recommend Pointe GMC. John is one of the best salesmen I have ever dealt with, he was extremely accommodating. He let me ask the questions and he answered them. All of his suggestions were not angling in anyway it was clear he wants the customer to be happy leaving the dealership. He was also extremely knowledgeable on the car buying process and GMC trucks, clearly a car/truck guy. The finance guy was also great but I forgot his name, he made the dreadful part that everyone hates during the car buying process very simple, quick and easy. I knew which truck I wanted and they just guided me through the process and set me up for success. Thanks a lot to the team that worked with me at Pointe GMC.”

“John was helpful with helping me over the phone as I don’t live in NJ. My purchase order mileage didn’t match what was actually on the car when I picked it up. Asked John why this wasn’t something discussed prior, he stated it was in the paperwork. Assuming he ment signed agreement not the purchase order, as we both can see it didn’t match. Mileage was almost 3,000 miles over what was listed on the purchase agreement. No response after that and it was a done deal so guess he could ignore me at that point. Purchase was agreed upon with deposit on a Wednesday, picked up on that Saturday. Whole car was dirty, photo shows interior dirt removed. There’s lots of cosmetic damage to this vehicle. Photos should have reflected that but I have shared some here. I assume all that wasn’t disclosed accounted for the price reduction. Overall the bones are good on the vehicle, and probably would have purchased even if the truth was told about its condition. There was time to make the vehicle presentable and seek to ensure a repeat customer or new business from the positive transaction. I don’t have a recommendation to buy from Pointe GMC, car buying is already a stressful event- no one needs a dealership that won’t tell the truth. Also received a call from John Wednesday. Said he had great news his GM was willing to pay $300 for detailing. Asked his GM to consider paying the $1,400 that I would have been able to purchase to protect my vehicle since the mileage was run up while in Pointe GMC care. No response just an overnight check sent with no conversation about fixing the first miscommunication. Still don’t recommend these folks, I made a fair request photos showed I already cleaned the car but can’t make the car have the 47,198 miles it was supposed to have been on it when I purchased it. Ask lots of questions if you proceed with Pointe GMC. Or how about not at all.”

“I came there for a regular oil change yesterday I had a coupon I believe it’s 6 quarts for 70.00 dollars I told them don’t rotate my tires because they’re staggered. To make a long story short I was there for an hour and a half for a oil change and they only put 6 quarts of oil in my car I saw it in the paper work and I asked how many quarts did they put in my car the guy said 6 I said my car gets between 7 and 8 because it’s a v8 can you put the correct amount in my car he assured me they put the right amount in and then he changed the paper work to match the info he provided, I checked my oil last night and it wasn’t in the safe zone on the dip stick I was livid . I was going to Come up there earlier and get them to do but I decided I didn’t want them touching my car again . I have a video and pictures this isn’t the first time I wasn’t happy with their service extremely upset . I won’t be going back ,their little mistake can cause my car catastrophic failure all because their negligence !”

“Randy!!!!!!!!! ⭐⭐⭐⭐⭐ I had an excellent experience working with this young, smart, and personable salesman. From our very first conversation through the entire process, he was professional, patient, and genuinely committed to helping me find the right vehicle. He took the time to understand my needs, answered my questions, and worked diligently to get me into a vehicle that was both practical and well-suited for my situation. The entire experience was smooth, stress-free, and enjoyable. Thank you for listening, understanding what I was looking for, and helping me secure a much-needed vehicle. Your dedication to your customers is evident, and it is clear that you are doing what you were born to do. Thank you for the follow up and I hope that you will send a pair of mats with my plates 😉 Keep up the outstanding work! — Candace”

“Huge shoutout to Dahsan at Point GMC. From start to finish, he actually listened to what I wanted and made it happen. No games, no wasted time—just results. He got me into my new GMC Canyon AT4X, exactly how I envisioned it. His service was elite, and his attention to detail and communication were next level. If you want someone who genuinely has your back, Dahsan is the guy.”