Heritage Chrysler Dodge Jeep Ram Parkville

“Heritage was a great experience in Parkville. Alex was wonderful as well as Rodney. We bought my daughter‘s first car there a Volkswagen SUV everything from test driving to paperwork to out the door. They were awesome and very accommodating and even were able to give my daughter a giant big bow to put on her car for her birthday. Can’t say enough good things about these guys and would definitely buy a car here again.”

“Dear ourisman, I am writing to express my extreme frustration regarding the ongoing issues with my Chevrolet Suburban. I initially brought my vehicle in for repairs following a collision with a deer. While the office staff was helpful and communicative, the repairs took over two months. More importantly, since the vehicle was returned, the air conditioning has failed three times. After the first failure, the system was recharged. When it failed a second time, the condenser was replaced and the system was recharged again. On May 29, 2026, the A/C failed for a third time. I spoke with Mike, who suggested sending the vehicle to Bob Bell for service. I'm not sure if this is because they can not fix it. The A/C was fully functional when I first dropped the car off four months ago. It is unacceptable that I have had to spend hours of my time returning for the same issue without a resolution. Furthermore, despite these repeated visits and the significant inconvenience, I was never offered a rental vehicle. I chose your location based on its reputation for stellar service, but this experience has been incredibly disappointing. I simply want my family's vehicle to have functioning air conditioning. I am sharing this feedback in the hope that these issues can be resolved immediately and prevented in the future.”

“I’m going to begin with my phone call on 4/28/26 to Heritage to inquire about a 2025 GC on their website. Jeremy answered the phone, sweet as pie, and professional. I asked him to give me an out-the-door price (thanks to following accounts on Instagram!) on the GC. I had it within 10 minutes! No games, no hidden fees or dealer add on fees. Jeremy had one mission, to get me the best deal and in the truck at the speed of light. I agreed to the price but being in NY and incentives expiring 4/30/26 I had to move fast. I had no way of getting to the dealership to sign the documents by the end of the month, so what does Jeremy do? HE HAS AN EMPLOYEE FROM THE DEALERSHIP DELIVER THE TRUCK TO ME IN NY FROM MARYLAND THE NEXT DAY! I met with Jahmaine in Queens (who also had Noah follow him to drive him back to Maryland) who brought all of the dealer paperwork I needed to sign, and handed me the keys. They were both so sweet and I felt they were happy to go on this little road trip!! This was the BEST car buying experience I ever had!! As a woman I was always intimidated by the whole process, but Jeremy, Jeny (and Erin…shout out to the whole team!!!) made it so smooth and comfortable and it restored my faith in car buying. In just over 29 hours, from start to finish, I was able to have my Grand Cherokee in my driveway! Thank you to Jeremy and Heritage for an experience I will never forget. I’m so happy I could cry!”

“I had the best experience ever purchasing a car from Heritage Parkville. My sales representative Mari A. walked me through the process with such care and concern for what mattered to me in the decision and made it so easy for me to complete the paperwork. Thank you to Mari and Heritage CJRD!! Very pleased with my 2023VW TAOS”

“Dean Fawzy was a fantastic sales person! We felt like Dean was truly advocating for us the entire time, from going the extra mile in selecting the right vehicle to helping us get the best possible deal. This has to be the best buying experience we've had at any dealership, ever! Most of the time, once you buy the car, that's the end of it, but not here. Dean followed up to make sure we had everything we needed and we were 100% happy.”