Heritage Toyota Owings Mills

“I had an excellent experience with Aydan Brown at Heritage Toyota Owings Mills. From the moment I arrived, he provided outstanding customer service — professional, patient, and very knowledgeable. He took the time to answer all my questions and made the entire process smooth and stress-free. If you’re visiting the dealership, I highly recommend asking for Aydan. He truly goes above and beyond for his customers!”

“Highly recommend! Aydan made my car buying experience great, especially as a first time buyer. He made everything feel smooth, easy, and way less stressful than I expected. He was incredibly helpful, friendly, and professional, and his sense of humor made the whole process even more enjoyable. He answered all of my questions without ever making me feel rushed or silly, which I really appreciated. John, the manager, was fantastic to work with and really went out of his way to make the deal on my Toyota and my trade-in exceptional. Stephanie was wonderful as well, and honestly everyone I interacted with was awesome and made the entire experience a positive one. If you’re looking for a dealership that treats you well and makes buying a car feel easy, I highly recommend this team, especially Aydan. He really went above and beyond, and I couldn’t be happier with how everything turned out.”

“Amazing Experience at Owings Mills Toyota! I had an absolutely amazing experience buying my car at Owings Mills Toyota. From start to finish, the entire process was smooth, professional, and truly enjoyable. Jake, my sales representative, was understanding, caring, and patient throughout the entire experience. He really listened to what I needed, worked within my budget, and made sure I felt comfortable and confident every step of the way. He didn’t pressure me at all—he genuinely cared about helping me find the right car for my needs. The management team, John, Will, and Dmitri, were also outstanding. They were welcoming, supportive, and made sure everything was handled efficiently. It’s clear this dealership has a strong team and values their customers. Lastly, Alexa in finance was incredible. She explained everything clearly, made the paperwork process easy, and helped everything go quickly and smoothly. She was professional, friendly, and made a part of the process that can usually feel stressful feel simple and stress-free. Overall, I couldn’t be happier with my experience and I highly recommend Owings Mills Toyota to anyone looking for a dealership that truly treats you with respect and care. Thank you all again!”

“What started as a simple visit to the dealership ended with me driving off the lot in MY new 2016 Subaru WRX STI! I called the dealership asking for a test drive and received amazing help from Richard Alicea. I was a little uneasy coming in to see the car since it had some pretty high mileage, but Richard assured me that the best mechanics in the area had thoroughly inspected the engine to make sure there were no issues, which made me feel a lot more comfortable with my decision. Richard was very friendly and talkative throughout the entire buying experience and made me feel at ease, especially since this was my first time going to a dealership on my own! When it came time to start the paperwork, I wanted my parents to be there, as they were still at home and unaware of the mischief I was causing. Richard willingly waited with me for nearly 30 minutes, keeping me entertained and comfortable the entire time. The rest of the process went smoothly, and he helped my parents and me get the best possible deal for us! I cannot thank Richard and the team at Heritage Toyota Owings Mills enough for helping me purchase my dream car! I highly recommend working with Richard if you are in the market for a vehicle!”

“Three Thumbs up Thank you For The General Manger John Holiday and his Staff :Adayn Brown the sale man,Dimitri Chekhlatyy,Evander Tross loan approval ,Alexa Talavera Financial business manger We greatly appreciate your Honesty,integrity, pleasant approach,,attentiveness, working with our affordable budget be there for us from A to z Your curtsy,kindness the coffee and water giving as we try to process and make a decision. Providing us any information we had requested. MULTIPLE Thank you G-D bless you with Aboundance of Blessing health and happiness We highly recommend if any one want to buy a car, you are the address to go through that excellent experience We know you are the car dealer in our past purchase Treated us greatly present did and offer in the future for any need to be there for us. That calls truly running a NUMBER 1 best Car business DEALER”