Genesis of Owings Mills

“Lynese provided an excellent experience as my service advisor. She was polite, professional, and genuinely willing to assist me with everything I needed. From the moment I arrived, she made the process smooth and easy, taking the time to answer my questions and make sure I felt taken care of. I was more than satisfied with the level of service she provided. I’ve had a lot of issues at a previous Genesis dealership, so this experience was truly a breath of fresh air. It’s clear Lynese takes pride in providing great customer service, and it really made a difference. Thank you, Lynese! - Dom”

“Had the most pleasant experience I’ve had yet! Everyone was great to work with. Nana is very professional and genuine! We had great conversation during the downtime! Alex was also great, Eugene, everyone! Great team. Would recommend to anyone”

“I had an outstanding experience working with Lynese Hutchinson as my service advisor. From start to finish, she was professional, knowledgeable, and incredibly attentive. She took the time to clearly explain everything to me, made sure I understood my options, and kept me updated throughout the entire process. What truly stood out was her communication and customer care. She made me feel valued, not rushed, and genuinely cared about making sure I was satisfied. It’s rare to find someone who combines efficiency with warmth the way she does. Lynese represents the company with excellence and integrity. She absolutely deserves recognition and advancement for the level of service she provides. She sets the standard.”

“I have been disappointed in the customer service at a previous Genesis dealership when I brought my car in for service. Genesis of Owings Mills was a GREAT EXPERIENCE. They kept me updated and informed with the status of my car and every step along the way. Do to recall they unexpectedly needed to keep my car but as previously stated I was kept up to date and the even provided a loaner. Vivian Brunson was my Service Consultant...she was the best...HANDS DOWN.”

“I had a great experience buying today a new genesis GV70. My representative name was Nana. I’ve never experienced customer service at any car deal like here in heritage in Owings Mills. I planned to drive around to check all colors for my new vehicle but Nana made sure I got the color I like and he got me the best price I couldn’t be more happier. If your new car will be Genesis, I highly recommend place in Owings Mills and please make sure to ask for Nana Premteh, you will get the best price and he will make sure the process is smooth and stress free Thanks you!!!”