Enterprise CAR Sales Olathe

“Alex did a great job and was very helpful and professional. 2025 Toyota Corolla Hybrid are very popular and we are happy with our purchase. Keep up the good work Alex.”

“I purchased a 2023 Hyundai Santa Fe almost a month ago now. Upon having it the first 3 days I noticed some things that didn't funtion properly with the vehicle. The horn didn't work at all and to my concern I was hearing a loud "helicopter" type noise coming from the passenger side front wheel. I called Enterprise immediately upon having the concerns where they recommended I bring it back for an evaluation on that Friday. Now I didn't get to even drive the thing twice before they had it for nearly 3 weeks bouncing from shop to shop trying to avoid getting the needed repairs to the vehicle. Jacob at Enterprise was the one who greeted and recieved my concerns Friday afternoon. He ensured me that my car would be going to Firestone right up the road to have the things I mentioned taken care of. They got me in a loaner and then sent me on my way. Saturday and Sunday come, so I call Firestone in Olathe to see the status of my car since Car Sales isn't open on Sundays. This is where it starts getting messy. Firestone 1 reported my vehicle never coming in, Firestone 2 also reported no show of my vehicle was ever made to the facility. No one to call and ask because it's Sunday, so I leave a message on the answering machine for someone to call me ASAP Monday. Monday comes and I call them again, get put on a 20 minute death hold. Jacob tells me MY car is at THEIR shop. That they balanced the tires and replaced the horn and it's almost good to go home. I inquire why it hadn't been taken to Firestone and he tells me they wanted THEIR mechanic to check it out first. I asked why they did a balance and if they checked the bearings. He says "well I'm not the mechanic I don't know these things" And so I asked if the mechanic would explain to me the work he'd done and what the diagnostic on the car was. Jacob then told me "NO, our mechanics dont talk to civilian customers" I said, then I want it to go back to Firestone and get a second opinion and a full inspection on the car. He says no, we will get an invoice from the mechanic showing the work done. I say no, it's going to Firestone since you cant tell me whats wrong with it and you didn't check the bearings. He says they never heard a loud noise and its fine. I said NO, ITS GOING BACK TO FIRESTONE FOR DIAGNOSTICS Extremely hesitant he finally gives in and says yes it can go back to Firestone that they will cover the inspection, but I tell him it has to come to my Firestone now He's not happy about it but complies. Now I go get my car from Olathe I get it to Firestone and give them the low down. The car sits there for a few days. I get the email from Firestone saying we are done with your car. Call over there and talk to Nick, he says we got the oil change and air filter approved for ya. I said oh...there was nothing wrong with the wheel bearings? He said yeah, there was, we recommended both to get done but Enterprise said no, don't do that. I said, OH, can you send me a copy of the estimate...I'll call you right back. So I call enterprise, get the 20 min death hold again Jacob picks up finally, I say oh, I just got off the phone with Firestone. He REFUSES TO look at my phone screen or accept an email with the estimate from Firestone. Tells me they never told him that bearing needed done. I said why wouldnt they tell you. So I asked for them to handle the issue of the bearings, ask to speak to the superiors. Jacob then tells me he's not authorizing the repairs. He's CANCELING my loaner vehicle and they arent going to help me get back to my car or get the car back to me. THEN At this point I send my husband in to handle the matter. They give him NO grief. NO trouble at all. Tell him give us a few days and we will have it taken care of and get the authorization for the bearings, one and two. 3 days go by and again no communication from enterprise So I call and ask for not Jacob, but his superior. I get Austin on the phone, who appeased the entire situation. Got me my car fixed, kept me in a loaner and even brought my car to my driveway when it was fixed.”

“Honest and hard-working. It's what any company who sells cars should be. Adam and Austin, and others whose names I didn't get, were all honest and hard-working. It's unfortunate that the automobile sales industry, among many others, has become so untrustworthy and vilified by consumers. And it's, probably, justified. We can't help but to go into this situation with skepticism and trepidation. It's a very stressful process and not so much on the huge financial investment, but mostly on whether or not we're being dealt with fairly and the salespeople are doing what needs to be done, i.e. being a hard-working employee. It's what we all should be doing for the people we serve. Austin and Adam 100% exemplified this by being honest, going above and beyond, as well as doing the extra things. Imagine that. Not trying to squeeze more money out of a customer, but rather treating them with dignity and respect so they are repeat customers. Is that not how you should run a business? Customers appreciating your service so they return? I'd like to think so. This is how automobile sales should go. I've bought 4 cars in the last 3 years. This being the 4th and far and away the best customer service and satisfaction I've received. I'm sure Enterprise Car Sales is not at the forefront of most people's minds when looking to purchase a car, but it should be. Thank you to the staff at Enterprise Car Sales of Olathe for doing things the way they should be done. The "big guys" could learn a lot from these guys. Thanks again and God Bless!”

“Adam Kerstetter is the best. This was such a fun experience and not like any other car sale. He didn't make me wait 3 hours trying to sell me all these add-ons or offer me some dumb higher price because I didn't have a trade. He also brought 2 vehicles in for me and worked really hard to find the best combo of features I wanted, low miles and price. Enterprise has a good thing going for them and the best part is, I am in LOVE with my car! It's perfect. I've already bought a roof rack and OEM floormats for it, lol.”

“We had an incredible experience with the team at Enterprise Car Sales! From start to finish, everyone went above and beyond to make the car-buying process smooth, enjoyable, and even fun. Kenny, our sales consultant, was absolutely amazing! He was personable, knowledgeable, and made us feel completely at ease. It truly felt like we were working with a friend who genuinely cared about helping us find the right car. Austin, the sales manager, was equally impressive—super engaging, professional, and helpful throughout the process. He answered all of our questions, made sure everything went smoothly, and made us feel confident in our purchase. The entire team took such great care of us and even celebrated with us when we finalized our purchase! That kind of personal touch is rare and so appreciated. We couldn’t be happier with our experience. If you’re looking for a car and want to work with a team that treats you like family, Enterprise Car Sales is the place to go!”