Ken Garff Buick GMC Riverdale

“Stephen and Chad were an absolute pleasure to deal with! They did everything they possibly could on the deal they made me with my new truck. Im even lower than the payments I was aiming for, they got me a lower interest rate than what was originally offered, and even gave me a little more than I asked for on my trade. Did I mention I had a 3hr drive to this dealership? Because the trip was definitely worth it. If you're in the Market for a new vehicle definitely give these guys a shout.”

“We went in looking for a used car that met my sister’s needs. We met Lexi and she was awesome. She was really sweet working with my sister and found exactly what we were looking for. I would recommend her to all my family and friends. She treats you as a person, not a sale.”

“These guys are amazing! I'm a car salesman myself, and know the types of games that can be played, but these guys did not play them. Lexi my salesman was extremely friendly and knowledgeable, John the manager was very fair and kind, and so was Tenille my finance lady. I've had bad plenty of experiences at other dealers, so this was a breath of fresh air. I highly recommend this dealership!”

“I’m very grateful for this dealership I went to Dawson for this car and I’ve been looking at this vehicle for some time now, Dawson helped a lot with deals and to keep in my budget. Also called a lot which gave me a little push😂. I think he thought I wasn’t actually going to buy but he worked with me and was very understanding and 110% would go back. I flew down from Wisconsin down to Utah they also picked me up at the airport and when I got my vehicle I drove back to Wisconsin they really took care of my vehicle. It’s my first car and I honestly couldn’t think of a better dealership to go to. So thank you so much Dawson you did an awesome job!”

“I purchased a vehicle from Ken Garff Riverdale, and unfortunately, the experience has been very disappointing. Prior to signing, I had mentioned a few of my concerns: the car was dirty, they told me the car had two keys and they had lost one but that they would find it and get it to me, and that I was already pre-approved through my credit union and started the loan process so I didn't want my credit be pulled again. Dawson told me a detail would address issues we pointed out, assured me the dealership would locate the primary key they admitted to misplacing, and claimed they wouldn’t pull my credit a second time since I had already arranged financing (they pulled my credit again). The primary key was still missing when we signed paperwork, so we left with the spare key and Dawson said he would continue looking for it after the purchase and follow-up with an update. I never received a follow-up, and since a replacement key costs several hundred dollars, I reached out multiple times to no response. The car also hadn’t been detailed as promised, so I paid for one myself one day later. The detailer found the missing key under the passenger seat, a small dent and paint ripple in the liftgate, both of which we hadn’t noticed at purchase. This was disappointing to discover after the sale had closed. On the same day, I received an automated email asking for a review and saying they hoped they had “exceeded expectations,” which felt tone-deaf given the circumstances. I reached out to the sales manager, John, who said he would review the situation and check arrival photos to see if anything could be done about the dent. John later followed up to say the dealership could have their dent specialist take a look and that issues like this aren’t usually missed when a car is on their lot. I then asked how long they would need the car, whether a courtesy vehicle could be provided and if they’d be open to me bringing them a quote from a body shop if their specialist couldn’t fix it. In his reply to the email, he added Dawson (the same salesperson who had ignored my messages) as a recipient to the thread and John seemed irritated that I had asked about a third-party quote. Adding Dawson back into the conversation completely destroyed any remaining trust I had that the dealership would handle things professionally. Early on, a meaningful resolution would have been: Dawson following up about the key and offering a re-do on the detail (or reimbursement for the detail I had gotten), which would have made me feel comfortable bringing the car in to see if anything could be done in person. Even if the dent specialist could not fix it, providing a repair quote for more extensive work and having an open discussion would have shown that my concerns were taken seriously, along with accountability from management when issues were brought to their attention. Instead, communication and care ended once the sale was finalized, and it felt like my concerns were no longer valued once the transaction was complete. I hope management takes this feedback seriously. Timely communication, accountability, and follow-through should extend beyond the commission check clearing.”