San Leandro Hyundai Kia

“I rarely leave negative reviews, but my experience with Hyundai Oakland’s service department was frustrating from start to finish. The sales team was friendly and helpful when we purchased our Hyundai Ioniq 5. Unfortunately, everything after the sale was a completely different story. The portable EV charger included with our vehicle was defective from the beginning. Instead of making the replacement process straightforward, the dealership was incredibly difficult to work with. I ultimately had to escalate the issue to Hyundai Corporate just to get a replacement charger shipped within a week. Even after Corporate approved the replacement, the dealership insisted I bring the entire vehicle in so they could take photos—even though the problem was clearly with the charger, not the car. It felt like unnecessary bureaucracy that wasted my time. Scheduling that appointment was another ordeal. Louise at the front desk was consistently unhelpful and difficult to work with throughout the process. Communication was poor, scheduling was frustrating, and the overall customer experience was far below what I’d expect from a dealership representing Hyundai. When I finally came in, we still had to wait an excessive amount of time, and we were even skipped over before eventually receiving the replacement charger. What should have been a simple warranty replacement turned into weeks of unnecessary hassle, multiple phone calls, an escalation to Corporate, and a wasted trip to the dealership. The contrast between the helpful sales staff and the disappointing service department couldn’t have been greater. This was easily one of the worst customer service experiences I’ve had in recent memory, and it has seriously affected my confidence in returning to Hyundai Oakland for future service.”

“This is the first time I have ever written a review for a car dealership, but the outstanding service I received demands recognition. I recently purchased an Audi Q4 e-tron, and it was easily the best vehicle-buying experience I have ever had. From my initial discussions with Chen Zaballero and Alex, to finalizing everything with Mark Ramos, every single person was professional and courteous. There were absolutely none of the aggressive, "in-your-face" sales tactics you usually expect when buying a car. It was a completely pleasant and stress-free process. Their commitment to customer service went above and beyond at the very end. There was a minor spelling mistake on my cashier's check. Instead of making me drive back to the dealership to fix it, Chen and Noah drove all the way to my workplace in San Jose to return the misspelled check and collect the corrected one. This team defines what excellent customer service should look like. I highly recommend them to anyone looking for a seamless, respectful, and genuinely pleasant car-buying experience.”

“I just want to thank Noah he was a great car sales person. Very quick very timely. He was also willing to work for a deal. Did a great job and was impressed. I will definitely go back to this dealership the next time I need a new vehicle and if no was there he will be my new car salesperson.”

“I leased an Ioniq 5 at this location and I highly recommend it. I was in touch with a lot of different Hyundai locations around the Bay Area and they gave me the best price. I was looking for a rare color, and they were one of the few that had it in stock - I think they have a bigger selection than many dealerships. They were transparent in their pricing, responsive, and easy to communicate with. What was especially great is that they had me sign the forms online the day before, so it was super fast and easy to pick up the car in the dealership. Hector, the manager, and Noah, the sales person, were both great to work with. I would absolutely lease a car from this location again.”

“Bought my first car at San Leandro Hyundai and had a great experience. Brayan Chavez was professional, explained everything clearly, and helped make the process easy. Really happy with my new Elantra and would definitely recommend working with him.”