James River Ford

“I have always had issues with buying cars. The salesman always wants to talk to my husband even though it's MY vehicle and his name isn't even going on it. Brett Williams was amazing from the get, I am very straight forward and don't like to play the back and forth game. He picked up on that and this experience was the best I've ever had! In and out in less then 2 hours with keys in hand! Everything I wanted and what I was willing to pay! Adil in finance took great care of me to make sure I am 100% covered and everyone knows I be back in 2ish years! 😍 I will recommend Brett and Adil at James River to everyone I know!”

“Our experience at JRF was great. Ashley was our sales associate and she was amazing. If you are looking to buy go see Ashley. We looked at the Bronco we ended up buy I er the weekend outside of business hours and Ashley reached out first thing Monday after inquiring about it online. She answered all of our questions, let's us take the Bronco on a test drive and walked is through every step of purchasing our new 4x4 toy. We thought about buying a Jeep Wrangler, we used to have one, but the Bronco is amazing! Incredibly comfortable to drive. It has all the features we were looking in the Badlands Sasquatch package. We could not be happier. I can't wait to get it on some Colorado trails.”

“I had an amazing experience at James River Ford! Even though I still owed money on my old Chevy Traverse with hail damage and had some negative equity, the team treated me with kindness and respect throughout the entire process. They worked hard to help me trade it in and get into a reliable vehicle that will be perfect for my present and future with my kids. I have been a Chevy person my whole life, so I was nervous about switching to Ford at first. The team encouraged me to keep an open mind and test drive the brand new 2026 Ford Escape Active — and I absolutely fell in love with it! The 2026 Ford Escape Active is the perfect size SUV for me and my kids. It drives so smoothly, feels comfortable, and is very deaf friendly, which is important to me. The visibility is excellent, the ride is quiet, and the technology is easy to use. I also love the safety features, comfortable seating, backup camera, and how easy it is to handle for work, school errands, family trips, and everyday life. Thank you James River Ford for making the entire process stress-free and helping me find the perfect SUV for my family. I highly recommend them!”

“If I can leave zero stars , I would. This place is absolutely trash. They had my pick up truck for 2 months. They were supposed to do cam phaser on my 2018 f-150 with 70k miles and rebuild my transmission. I got my truck back after two months drove it for one week and then i get my truck back.Am I transmission goes out yet again. I was working with cassidy as a service advisor I call to tell them about it , and word for word they said " what do you want me to do about it". They're absolutely unprofessional , and they also didn't send me the survey in the email from ford because they knew they would get a bad review which all reflects their paycheck. There was 0 communication.The entire time I truck was in the shop.I was not informed at all. If I could leave a zero review stars , I would. I would recommend that nobody comes here.They are a bunch of crooks. This is the current status of my pickup truck.After them , having it for 2months and saying they "fixed" it. The day I got it back.My transmission was overheating, and they told me a word-for-word.If it happens again , bring it back. Your transmission is not supposed to overheat the day you get it back. Mind you it was a 12k job. I would recommend nobody to this place. STAY AWAY FROM THESE CROOKS. I have called their service rep and call my lawyer for a lawsuit against i also contacted ford corporate! I had to pay a $700 tow a week.After having my truck "fixed" now it's currently in limp mode.”

“If you want your vehicle fixed right this is definitely not the place to go! Zero communication and Integrity! Service manager won’t call you back and will threaten to void a warranty when they don’t have a tech tha knows what they are doing. They will damage your paint then blame it on you and not offer to fix their screwups! Will not be doing business with them anymore.”