DCH Honda of Oxnard

“I called three times and wanted to share my experience. I was shopping for an F350 Super Duty (similar to the grey one they had listed for $49k around June 1). During my first call, I spoke with a gentleman. I introduced myself, explained exactly which truck I was interested in, and asked a few questions, one of them being about the interior since there were no interior photos posted. He told me he would get photos and a video and text them to me. I said great, send them to this number and I’d review everything because I was willing to come down that weekend if it looked good. About 5 or 6 days passed and I hadn’t heard anything, so I called again. This time I spoke with a woman. I explained the situation and she apologized, created a profile for me, and said she believed he was working on it and that one of them would follow up. A few more days passed, so I called a third time. She answered again, apologized that nobody had gotten back to me, and said she would personally get photos and answer my questions about the vehicle. The only thing I received was a Carfax report, which didn’t answer everything I had asked, and I never heard back after that. Today, 6-16-26, I got a notification that the price increased on the vehicle I had saved. I’m not sure when that happened, but it reminded me that I never received the follow up. I see they have a lot of good reviews, so I’m not saying this is a bad dealership, just sharing my personal experience. Communication, transparency, and follow through could have been better.”

“The experience at the dealership with the salesperson was alright. They tried to give me a good deal, but ultimately didn't come down much on the price. After buying the car, I was made aware by my mechanic that there was a turbo leak, which cost me a small fortune to fix. I guess I can assume the dealer didn't know about it and it happens, but the reason for the 1-star rating mainly is that I had a pre-approval with a lender, and the dealer switched to a different bank with a higher interest rate. I should have read the paperwork more clearly, but that doesn't excuse this dealer from changing it and hoping I wouldn't notice it. If you shop here, please thoroughly read the contract before signing, especially if you come in with your own pre-approval.”

“I had a great experience purchasing a Honda Accord Hybrid EX-L. I arranged to meet a sales representative, Geno. He met me for the appointed time, I test drove the car and negotiated a price. My offer was accepted and the whole process took less that 2 hours to complete (signed all documents etc). I highly recommend DCH Honda of Oxnard.”

“I recently got into an accident and needed to get into another vehicle quickly. I saw this location had a Model Y available at a great price, but it was about a 3–4 hour drive away. I called ahead, and they were able to hold the vehicle for me until I arrived later that day, which I really appreciated. I had a great experience working with Victor, my sales rep. He wasn’t pushy at all, listened to my concerns, and did his best to help me find a good value within my budget. Nick, the finance manager, was also great. He made the process smooth and was able to accommodate my financing preference through my bank. Overall, I had a really positive experience and appreciated how helpful and easy the team made everything! 10/10 would shop here again”

“Buying my Lexus was honestly a little intimidating, but Francisco made the entire experience feel comfortable and stress-free. He was incredibly helpful without being pushy and gave me the time and space I needed to think things through. His sense of humor helped ease my nerves, and he was very understanding of how scary such a big purchase can feel. I truly appreciated his patience, honesty, and support throughout the process. I couldn’t have asked for a better experience.”