Genesis of Kansas City

“I wanted to take a moment to recognize Al for the outstanding service he provided during my recent Genesis purchase. From start to finish, Al made the entire experience smooth, professional, and genuinely enjoyable. He was knowledgeable, patient, and never made me feel pressured at any point in the process. He took the time to answer all of my questions thoroughly and ensured I felt confident in my decision. Buying a vehicle can sometimes feel stressful, but Al’s approach made it the exact opposite. His customer service, attention to detail, and positive attitude truly stood out. I appreciate the level of professionalism he demonstrated and would absolutely recommend him to anyone looking to purchase a vehicle. Thank you for having someone like Al on your team.”

“I recently bought a 2017 ford explorer from Genesis of Kansas City. Charlie did an amazing job helping me in my car buying process. He was patient, knowledgeable, and kind. Charlie is an amazing salesman and definitely knows what he is doing! I definitely recommend working with Charlie if you’re looking to buy a vehicle! Also, I noticed some issues with my vehicle about two weeks after purchasing it. Charlie and the team he works with addressed and fixed the issues without any hesitation. That goes to show the kind of car dealership they are! I felt like they truly care about their customers! They were willing to fix my issues at no cost to me. Provided me with a loaner vehicle at no cost while my vehicle was being prepared. And after repairs were completed they delivered my vehicle back to me. Being that I purchased a used vehicle they could have chose to do nothing about the situation. But they were happy to make it right! I am thankful for Charlie and the team at Genesis of Kansas City. They made my experience purchasing a used vehicle a positive one! There was some miscommunication during the repair process but they made sure to do what they could to make it right! I recommend working with Charlie at Genesis of Kansas City when purchasing your vehicle!”

“We had an absolutely incredible experience working with Charlie at Genesis of Kansas City and cannot recommend him highly enough! From start to finish, Charlie was patient, knowledgeable, and genuinely focused on making sure we found the right vehicle — not just making a sale. We asked a lot of questions, explored multiple options, and took our time with the decision, and he never once made us feel rushed or pressured. His calm, friendly approach made the entire process enjoyable and stress-free. Charlie’s knowledge of the vehicles and features was impressive, and he explained everything clearly in a way that made us feel confident and informed. He truly went above and beyond to make sure every detail was handled smoothly. This was hands down one of the best car buying experiences we’ve ever had. If you’re shopping at Genesis of Kansas City, do yourself a favor and ask for Charlie — you’ll be in amazing hands!”

“I recently worked with Genesis of Kansas City, and I couldn’t be more impressed with the level of service I received. No hassles. From the moment we started the process, Mustapha Sanneh kept me informed throughout the entire process. This was an out of state purchase of a new car. What stood out most was his professionalism and the personalized attention he provided. It truly felt like he cared about my overall experience. I left Genesis feeling confident, satisfied, and well taken care of. I highly recommend visiting if you’re looking for exceptional customer service. I would absolutely work with this customer specialist again.”

“I cannot say enough good things about my experience with Genesis of Kansas City. I was a very loyal Lexus customer for over 20 years and was getting ready to purchase my 4th Lexus. After doing some research, I felt the need to test drive the Genesis GV70 since it gets so many good reviews as another luxury SUV. I am so glad I did! From my first step on to the Genesis lot, to my purchase of the vehicle, I experienced the best customer service. Everyone at Walser Genesis is highly knowledgeable of their product, but also are all very consistent in how they handle and treat the customer. I had the benefit of working with Charlie Hower, who was outstanding over a 5 week period. But given the number of trips I made to the lot before making my final decision, I also had the opportunity to work with Matt and Tucker. It was like they were all interchangeable! All excellent, friendly, knowledgeable, team oriented, easy to work with and no hard sales. It was actually the best car buying experience I have ever had! Transparent, no back and forth, nothing behind the curtain. They stand behind their product, their pricing and providing an exceptional customer experience which I appreciate. They made the car buying process very easy. I would highly recommend to anyone looking to buy a new vehicle!”