Toyota of Orlando

“Mr. Jose provided an outstanding in getting us the best deal for our new vehicle. Additional, Ms. Emily was so wonderful and patient with us . We are truly thankful. Definitely I will return in the future. Sincerely, Luis Figueroa.”

“I purchased my vehicle from Toyota of Orlando for approximately $29,000, and all maintenance and service appointments were consistently completed through the dealership. Based on our history with the dealership and the condition of the vehicle, my wife recently visited the dealership to test drive another car and discuss a trade-in evaluation for our current vehicle — the same vehicle originally purchased there. After waiting for nearly four hours, the dealership finally presented a trade-in offer of approximately $15,000. My wife agreed to move forward with the deal. However, instead of finalizing the transaction, she was asked to return the following day to complete everything. When she returned the next day, the offer suddenly changed from $15,000 to only $12,500. Naturally, she questioned how a dealership could make a customer wait four hours, ask them to return the next day, and then drastically reduce the offer without justification. At that point, one of the employees even suggested that she leave Toyota and try another dealership because “they would probably pay more elsewhere.” Later, Toyota contacted my wife asking what had happened and requested that she come back again so they could “make things right.” Unfortunately, after another long and exhausting wait, the dealership once again stated that the maximum they would offer was $12,500. Completely worn out by the lack of professionalism and respect for the customer’s time, my wife reluctantly agreed to accept the lower amount simply to end the situation. Shockingly, immediately after accepting the reduced offer, the dealership then claimed they could not proceed with the transaction anyway. This entire experience demonstrated an alarming level of disorganization, poor communication, lack of accountability, and complete disregard for customer respect. We remained loyal customers, serviced the vehicle through the dealership, and even received significantly higher offers from other professionals previously. Yet this dealership chose to waste our time repeatedly with inconsistent promises and misleading negotiations. Consumers should be aware of this type of treatment before doing business with this location. A dealership that cannot honor its own representations, respect its customers, or communicate honestly is damaging its own reputation and long-term credibility.”

“Thankyou Herlan Gonzalez at Toyota of Orlando! I had an amazing experience at the Toyota dealership on Vineland Road in Orlando (3575 Vineland Rd). My service consultant, Herlan Gonzalez, was truly outstanding. He greeted me with a warm smile and even remembered me from my last visit, which made me feel valued right away. He ensured my car was taken care of promptly and made the entire process smooth and stress-free. Herlan went above and beyond by helping me understand ways to save money and improve my credit through a helpful application. It made managing car expenses feel much more manageable. He took the time to guide me every step of the way, answered all my questions with patience, and never made me feel uncomfortable or uninformed. He was kind, professional, and genuinely attentive. His eagerness to help and his thoughtful approach are exactly why I’ll continue returning to this location. If you visit this dealership, ask for Herlan Gonzalez you’ll be in excellent hands!”

“I had an amazing experience purchasing my Tacoma, and I can’t recommend this team enough! Giovanna, the salesperson, was incredibly helpful, professional, and attentive from start to finish. She made the whole process smooth and stress-free. A huge thank you to Cruz, the manager, for going above and beyond to help us close the deal. His dedication and effort to work with the finance company truly made a difference, and we’re very grateful for his support. Also, a special thanks to Erick in the finance office, his service was excellent. He explained everything clearly and made the process easy and comfortable. Because of this outstanding experience, I will never go to any other dealership but Toyota Orlando. Overall, I’m extremely happy with my purchase and the outstanding customer service I received. I highly recommend this team to anyone looking for a great car-buying experience!”

“Just purchased my vehicle at Toyota of Orlando and had an amazing experience from beginning to end. First off I had a VIP appointment set up with Luz- she made me feel special and prepped me for my visit. She was a pleasure to speak to and I asked so many questions, she was so helpful. Bud was so knowledgeable as well as my prod specialist Carlos who showed me the vehicle. Fred helped so much and made the process easy. At last Gabrielle was so amazing at explaining things to me during the signing. I had an overall 10/10 experience.”