Fountain Automall

“While I didn’t end up purchasing a vehicle here, Fettah assisted me and he was most friendly and professional. He wasn’t pushy at all. I wish I could have bought the car from him but it just wasn’t the car for me. I highly recommend him if you are looking for a vehicle.”

“Purchased a truck from here about a week ago. Experience wasn’t that great, they were very communicative up until I got the truck right after that it’s super hard to get ahold of anyone. I have a suspension problem that wasn’t noticed until the night I got the truck ( I texted and called right away) going on and have called the sales manager she sent me to voicemail but when I called from my office number answered right away. I was told I’d get information before the end of the day on Monday and have text and called a few times and no response and still none of the information I was promised from days ago. The salesman Juan was great to work with and appreciate his hardwork truly.”

“I had been researching the Denali Sierra 1500 for almost a year. It was a difficult process, until I dealt with Andrew from Fountain Auto Mall. We discussed terms, price and my trade in value over the phone. After some negotiation, I drove 2 hrs + from West Palm Beach and met Andrew at the dealership. After they looked at my trade in, he honored the trade in value, terms and pricing of the truck. The process was expedient and actually pleasant. I was surprised by how efficient everything went and bought a truck in no time at all. Louis in Financing was very professional. And, Igor from sales made sure he answered any additional questions about the vehicle. Andrew is first on my very short list of people to call the next time my family needs a vehicle. Honest, direct, no games, no hassle. This is the way car buying is supposed to be! Thanks Andrew!”

“I recently purchased a new 2025 Sierra 1500, along with the service package for the vehicle. I had my second service today with Jonathan Gil and Christie Lenart at Fountain Buick GMC, and the experience they provided was exceptional. I’ve owned a GMC for 10+ years, and this was the easiest appointment I’ve had. Truly looking forward to my next service visit if it’s a similar experience!”

“The worst experience. On May 8th, I had to tow my 2024 GMC 2500 pickup truck with 20,000 miles and under manufacturer's warranty to the dealer because it wouldn't start. I called to ask about my truck. An Answer Machine answers, giving you many options, but none of them answered. Finally, after three days, they delivered it to me. I went home. In the morning, all the lights started turning on and off. Another couple of days in the shop, the same communication problem. On May 20th, I had the same problem: the truck wouldn't start. All the lights stayed on and blinked. I had to tow it back to the dealer. And again the odyssey begins, Call the dealer... They don't answer, and if someone does, they say they don't know anything but to leave my name, phone number, email and that they will call me back, (something that never happens). After 8 days of waiting and without a response, I call the Manager Nestor Diaz who obviously doesn't answer, I leave two messages on his answer machine, with my name, phone number and asking in a friendly way that they please give me an answer about the damage to my truck since it is very important to me, because it is necessary for my work. He never answers my messages, so I decided to go to the dealer. At that moment my truck was parked outside the shop in the same place it had been for 8 days; I ask about the status of my truck and no one can give an answer, I was able to speak to the Manager, who is supposedly the customer service person, and he responds in a rude and impolite manner that what I need to know, I respond that what is wrong with my truck, what is the problem and how long will it take, to which he responds that the technician is not there and that they are waiting for a spare part, that this is GMC and it can take from a month to 6 months for the part to arrive. I ask him about a rental car because it is too long, to which he responds that rental cars are a courtesy of the dealer and not for GM. That I leave my phone number and that when the truck is ready they will call me. I call GM, I tell them the problem, they tell me that there are no spare parts that can take that long, that they are obligated to give me a rental car because GM pays them and if they don't have one, give me a voucher for a rental car. The GM representative opened a case and told me the dealer had 48 hours to respond. After 5 days of waiting, I called GM again, and the representative told me they hadn't answered and that I should please give them another 48 hours... but there was never a response. After 35 days of waiting, the truck was still in the same place. I had to hire a lawyer, and as if by magic, the next day the truck was washed and fixed. It took them from May 8th to June 25th to replace a fuel pump sensor? I don't believe it. Thank you, GMC Fointan Auto Mall, for waiting, and I hope none of your customers have to go through this situation.”