Subaru of Ontario

“After visiting a few dealerships, I can honestly say my experience with Bryan at Subaru of Ontario was in a league of its own. Bryan was everything you hope to find in a salesperson. Honest, knowledgeable, patient, and never once pushy. He made me feel like he genuinely wanted to help me find the right vehicle instead of just making a sale. That kind of customer service is hard to find these days. I came into the process feeling pretty anxious about buying a new car, but his calm approach and transparency completely changed that. He took the time to explain everything, answered every question I had, and worked hard to get me the best and most sensible deal possible. I always felt like he had my best interests in mind. I drove away not only loving my new Crosstrek but also feeling confident that I made the right decision. That's something money can't buy. If you're shopping for a Subaru, do yourself a favor and come here. He truly goes above and beyond for his customers, and he's the kind of person who deserves every bit of recognition he gets!”

“I had an excellent experience purchasing my new Outback Wilderness from Subaru of Ontario. I was able to trade in my lease and upgrade to a new Outback Wilderness, and the entire process was smooth and stress-free. Omar was fantastic throughout the experience. He was knowledgeable, professional, and took the time to help me navigate every step of the process. He answered all my questions, explained my options clearly, and made sure I felt comfortable with my decision. I truly appreciated the level of customer service and attention I received. If you're looking for a dealership that makes the car-buying experience easy and enjoyable, I highly recommend Subaru of Ontario and especially Omar.”

“Bryan Mercado was great! We walked in on a Thursday and needed a car that day as we were moving back from overseas. I knew exactly which car and color I wanted and I knew it was on the lot from my online research. We did a small test drive, completed the buying process, and were driving away in under 3 hours! It was literally the smoothest car purchase ever. I had a few small add-ons that I ordered and came back about a week later and Bryan took the car thru the service department to install them so quickly that I barely had time to sit down and crack open my book. Very happy with the buying process here.”

“I purchased my car here and have done all of my services here and it is always a bad experience. Usually with the wait times (regardless of appointment) and inability to get through to service. They are usually short staffed. Today there was a whole hour where I could not get in contact and it was really stressful and thought I might be left stranded. I originally was so angry and stressed that I wanted to leave a one star review based on the history. However, their current staff has really good customer service and were very empathetic. Esther went above and beyond to ensure the rest of my experience was pleasant and the rest of the service staff were really friendly. I have noticed a huge improvement in this area and that prompted me to up my rating. I appreciate the courtesy shuttle service as well. I hope to see better wait times, forecasting and communication in the future.”

“Bryan Mercado was the best. Subaru of Ontario was a no pressure dealership. We test drove a Subaru Crosstrek and loved it. We couldn’t buy it that same day. We made an appointment to buy the vehicle two weeks later. Bryan was very accessible, friendly, very knowledgeable and overall a great sales person. We had some questions that we texted him ahead of time and it was extremely helpful. We are extremely happy with our purchase. We qualified for special financing rates which was the cherry on top.”