Bruce Titus Automotive Group

“I really should have read the reviews before going to Olympia Nissan (BRUCE TITUS). I thought, what could possibly go wrong with a buyer's inspection on a Dodge. EVERYTHING when dealing with them. They first quoted me $170 for the inspection, however, that was not the truth. It actually costs $170 plus $17 for shop supplies. Second, the inspection consists of only the bare minimum. Meaning, they don't check spark plugs, electrical components, wires, etc. They put on the report "no codes found." However, 4 Trouble Codes were found but were cleared shortly before I purchased the vehicle and the car was not repaired. I know this because I purchased the OBDLink EX FORScan OBD Adapter ($59 but there are cheaper ones) and; Appcar DiagFCA account ($49). This revealed that Diagnostic Trouble Codes (DTC) were cleared roughly 15 miles before I purchased the car. Now, if I was able to read that information from my DTC test then how come they couldn't. To this day, they have not given me a copy of the report that shows no codes were found. I only went there because ALL other Dodge service centers were booked out a month or longer. I paid $204 for nothing because the car is now in the shop with over $1000 in needed repairs 6 days after purchasing it. You're better off getting the same or better inspection for less at Firestone. Go anywhere but here, they are dishonest. By the way, I purchased the car July 1 from their just as bad relative Olympia Chrysler Jeep Dodge RAM. Both companies are part of BRUCE TITUS! I suggest you run your own diagnostic on any used vehicle. Take it for a test drive, pull over somewhere, plug in your adapter and read that vehicle's computer system before taking it back and buying the car. This will save a lot of time, money and a lawsuit in the future. I believe the BRUCE TUTUS family defrauded me during the inspection and the purchase by not revealing DTCs but clearing them instead. These are heartless businessmen who take your hard-earned money to make only a $13k sell. Their profit on it was a lot less.”

“This business is an absolute nightmare. Had an incredibly stressful buying experience here purchasing a 2021 used subaru. Sales manager couldn't operate a PDF to check my credit and we had to sit around for 30 min to do a task that could have taken me 5 minutes. Couldn't wait to get out of that finance office after saying no for the millionth time to their scam maintenance programs. This used car dealership wasn't willing to negotiate on price-- but fine. Sure. We were in love with the car and we needed a new one so the fault is on me for not walking out. But the real stress starts a week after taking the car home. Within a week of buying this car It wouldn't start. Turns out? It was a dead battery. This dealership boasted about their vehicle inspections on their preowned cars but really? A dead battery? After taking it to a real subaru dealership they could tell within 2 seconds it was dead. We called bruce titus and they told us there was a battery warranty and to just get it replaced. Subaru confirmed there was, in fact,NO warranty and bruce titus had no idea what they were talking about. Bruce titus wouldn't even make it right and replace the battery themselves so they just sent us a $200 check in the mail... which didn't even cover the cost of the kind of battery a 2021 subaru crosstreck needs. never going back. This is clearing a place set to make money at all costs and cutting corners. I do not trust that my vehicle was properly inspected but there is nothing I can do now besides wait for something to break down the line. I'll make sure to update this review when the next thing inevitably goes wrong. EDIT 1: The $200 check they sent me in the mail is formatted incorrectly so I can't deposit it using mobile deposit. My nearest bank is a 40 minute drive. Another minor inconvenience courtesy of Bruce Titus”

“I'm doing my oil change and other services for my Nissan here. Very well managed. I like that they're using an online page to suggest what should be repaired. The customer service is very good. The repair prices are very competitive. I also bought a Chevy from the Chevrolet dealership. The salespeople, of course, are trying to upsell on a lot of things, some of which I take as scams. But they take the time to give the right information.”

“Coming to the dealership, I was very skeptical. As most buyers are, I imagine, I tend to hate dealership environments. However, this was by far the best experience shopping for a car I have ever had. James Gazori was my salesmen, and he went above and beyond in getting me the frontier I was looking for. He did not put any pressure on the sale, and answered all questions openly and honestly. Highly recommend buying from James if you go! Jeff in finance was great as well. Again, I was not pressured into anything I did not want, and he was extremely patient. Sean, the sales manager, worked with approving the price that worked best for me and gave me the trade-in value I was looking for with my previous vehicle. Overall, they all made it a very comfortable buying experience, I cannot recommend interacting with these guys enough. Thank you!”

“My husband and I stopped by Bruce Titus a month or so ago and we had a very pleasant experience. We are planning on buying a car in the near future and wanted to get a good idea of what kind of car we could get within our budget. James Gazora assisted us and was AMAZING!! My husband explained our situation and James was not pushy at all and it made my husband and I much more relaxed. He showed us several option that would fit within our budget and was extremely friendly and knowledgeable. I can’t wait to come back and purchase from him! Such a kind person! Keep up the good work James, you made my husband and I feel like appreciated customers, even though we weren’t purchasing that day! Look forward to working with you!”