Genesis of Olive Branch

“The customer service today was HORRIBLE. BIANCA was very unfriendly, unprofessional, and showed no signs of ethic, or traits of an individual who works for a luxury car company like Genesis. I am thankful that I have calm demeanor because anyone else would have lost their temper. She literally talked about me to another employee like my window wasn't down and I couldn't see or hear her. To wrap this up, lets just say I left without getting my oil changed. I didn't want her being responsible for doing anything to my vehicle. Know your job title and job duties it imperative and understanding that it comes with stress is even more imperative. Casting those stresses and frustrations onto a friendly standby is AWFUL. If she can't candle her job on a Saturday she may need to reconsider her position.”

“I bought my wife a GV80 Prestige. She absolutely loves it. We've bought a lot of new cars but none can compare to our experience with these folks. The very best experience we've ever had. Barry is the best sales person I've ever done business with. We met 6 people and everyone of them treated us like family.”

“When we purchased our 2025 Genesis GV70 it had a problem from day 1 with a loud brake rubbing noise. Mr. Baker, the new service manager called me and listened to my problem with the car and said he’d personally work on the car and make sure it was fixed. We brought the car in and when it was picked up l, he again, personally, reported to me what had been done and he’d driven the car to make sure the problem was resolved. I’d like to let folks who read this know that yes, the car works great and this is an excellent example of customer service from this dealership. Thank you and job well done.”

“A couple of weeks ago, on Friday afternoon, I was having an issue with my 2024 Genesis GV-80 while traveling from Florida to Memphis. Genesis contacted me while driving and offered whatever help I needed. They contacted the dealership in Olive Branch, Mississippi, who called me about the problems I was experiencing. The service manager was Chelsea, and she assured me that they would have a service tech waiting for my arrival at the dealership. I arrived around 3 and was on my way in less than 20 minutes. I still can't believe the care and partnership I felt with Genesis and the dealership in Olive Branch. Chelsea made me comfortable from the beginning, and I feel I have new friends in Olive Branch, Mississippi. My wife has a 2023 GV-70, and we are incredibly happy with Genesis.”

“Great dealership. Barry helped us out a lot and found us our perfect car! Great experience from initial visit through closing. Tyler in the finance department was awesome. Our experience was actually fun. Great job Homer Skeleton!”