Bob Howard Toyota

“I have nothing but good things to say about the staff at this dealership. No high pressure sales tactics. I worked with Don and put a deposit on a Rav4 coming in later in Sept. My son changed his mind and wanted a car and not a SUV. I went In to get my deposit back and Don was great. No high pressure sales tactic trying to get me to change my mind. He simply said its all good and gave me the refund and I was in and out in less than 5 minutes. If you want a great sales rep ask for Don. He was a straight shooter from start to finish.”

“I wish I didn't have to leave a negative review, but my experiences at this dealership have been very disappointing. The service and customer care have been disrespectful, unprofessional, and embarrassing. During my previous visit, I paid for an oil change, but after I left, I had my vehicle checked at another shop and found that the oil had not been changed. A few months later, I made another appointment for 7:00 a.m. because my car was making a noise underneath. I waited until 11:30 a.m. without receiving any update. When I asked a service advisor about the status of my vehicle, I was finally told that no one had even looked at it. I left without having my car serviced. My experience with Swickard Toyota has been very disappointing. From the time I purchased my vehicle to my service visits afterward, I have felt ignored and treated without honesty, dignity, or respect. Buying a car is a major investment, and customers deserve professional and honest service. I am sharing my experience so that others can make an informed decision. I hope the dealership improves its customer service, communication, and accountability so other customers do not have the same experience.”

“Great car buying experience from this dealer. Landon was very professional, he had the answers to all the questions that I had and did not pressure me into anything. The car I was interested in purchasing had paint issues, they took care of it after I purchased the vehicle. Just two days after purchasing the vehicle it developed a mechanical issue, the service department took great care of us during the process of repairing the vehicle including giving us a loaner car in the meantime. Both the used car service manager and Landon did outstanding with keeping us updated on the progress of everything. They also gave me fair trade for my old vehicle, they also covered the mechanical repair of the new vehicle we purchased. I would recommend this dealer to anyone who is looking to purchase a vehicle. We absolutely love our new to us 2011 Toyota Sienna Limited AWD minivan and have nothing but positive things to say about this dealer, we will definitely be repeat customers in the future.”

“I recently purchased a 2026 Grand Highlander from this dealer. Salesman was great and very helpful in showing me options. After I decided on the Grand Highlander, I was transferred over to someone on the finance dept. The guy in finance told me rhat, because I have an excellent credit score, I qualified for a special deal through Toyota Motor Credit (TMC) that is gives me several additional benefits at no extra cost. These benefits included bumper 2 bumper warranty extension to 100k miles, free replacement or repair of damage to the cars interior, wheels, windshield, and more. He explained that these were given to me at no extra charge by virtue of a special TMC is giving to qualified buyers. Of course, since these perks didnt cost me anything, i didnt object to any of it. He had me initial several electronic documents and then thanked me for my purchase and I was on my way. Of course, i quickly reviewed everything he asked.me to initial or sign and nothing appeared problematic. He told me that Id receive the final documents in the mail in a few days that I needed to register the car. When the paperwork arrived in the mail a few days later , I reviewed it and discovered that he had added several upgrades onto my purchase price that added about 11,000 dollars onto the total price of the car. So the 60k dollar car became a 71k dollar purchase. Each one of the "special free bonuses" i received from TMC because of my exceptional credit were actually add-ons that cost me thousands of dollars. Some were $1500 and others , like the warranty extension, were $3500. This dealership deceptively added $11,000 onto my purchase price. I went there to confront them about this to remove it from my purchase price and was told i had to go online to cancel each one of those add-ons in order to get a pro-rated refund. I explained that I never agreed to pay for any of these add-ons and shouldnt have to pay a penny as a result of their misrepresentations. They said they dont gave the ability to remove those completely and the only way to cancel those was through the website- which only gives a pro-rated refund. Furthermore, the amount refunded wouldn't even reduce my payment. Instead, it would apply to the back-end of the finance term to reduce a payments at the end of the term. Thus, my payment is a couple hundred a month higher than it should be, and that I agreed to, because of their deceptive practices. I am confident the guy in finance initialed or signed those sections of the contracts "for me" so I wouldn't see the added amounts to the purchase price. Im gonna take legal action since thats the only recourse I have available but wanted to warn other buyers about these deceptive practices because I know im not the first person or only person they've done this to. On top of being shady and unethical, it is just stupid on their behalf to screw over a buyer of a 60k car that was open to starting a long business relationship that would've resulted in several more cars purchased in the future. Instead, they chose to screw me over and destroy any possibility I could trust purchasing from them again.”

“Went in looking for a 26’ Crown Signia and was helped by Logan, they had one on the lot - luckily the exact color combo I was hoping for and I fell in love. I had a $ amount in mind and brought it to Logan and within 10 minutes he brought us an offer exactly aligned with what I wanted. The entire process was smooth, quick, and stress free. A few days later my all weather mats arrived and when I came to pick them up Logan met me at the door and installed them himself. I would highly recommend this dealership and working with Logan if he is available. Smoothest and best car buying experience ever!”