Napleton Ford of Oak Lawn

“Just got a new vehicle here. Great and friendly team. Jay was a great rep from start to end. She knows her stuff and is very communicative.”

“I worked with Xavier. He was so attentive and patient. He didn’t try to force me into a deal I wasn’t comfortable with. Kind demeanor and I highly recommend coming to see him!!!”

“Honestly the best car buying experience I’ve had. Bert, Joe and the rest of the team really worked wonders for me this weekend! They helped me start fresh with a car I truly fell in love with right away, after having a bad experience with my previous car. They gave me a more than fair trade in value. I gave them an idea of what I was looking for and they exceeded all of my expectations! They were patient and clarified any questions I had. I am happy to say my entire family now drives Ford cars. Thank you so much for everything. The car was fairly priced with a nice luxury feel. Everyone worked hard to make sure I was happy. You guys are truly the best!! Very happy with my 23’ Escape. Highly recommend!”

“Conflicted Service Experience First off, if I could give individual ratings, I would give Bill 5 Stars.  As for the overall establishment, I would rate it differently.  Let me explain: On Saturday, March 7th, I dropped off my F-150 for preventative maintenance, a new battery and new tires that totaled around 3.2k.  Bill made the experience great, walking me through the services that I wanted and helping me choose my tires with my discount code.  Work was done and I picked up truck later that evening on that same day. On Sunday, I noticed a wooshing sound coming from the engine through the vents.  I wasn’t able to catch that earlier on the Saturday pick-up on the drive home from the Napleton Ford as I had the A/C on and music on as well.  It got loud when I was on the interstate and whenever the ecoboost activated, the whooshing noise got louder.  Napleton Ford was closed on Sunday. On Monday, I brought my truck in and was told that a mechanic would not be able to look at it until Tuesday. On Tuesday I got a call from Bill that outlet pipe nozzle for the evaporator broke off.  Must have been from Saturdays’ appointment and they ordered that part to be delivered on the next day to be installed.  Bill also said I wouldn’t be charged, which is good on my end. On Thursday, I got the call and it was ready to be picked up.  It’s Friday and so far, everything has been well without a hitch. In my experience, Bill did everything he could on his end.  Both times coming into Napleton, I see that he is the only worker that is taking in customers through the service lane.  I saw no one else doing that and I waited 20 mins outside the garage door...  Bill is very respectful, and he took accountability (even though he was not at fault) and gave me an apology on behalf of their crew and always called me for updates. However, this overall experience has been inconvenient.  An additional 4 business days, constantly rescheduling my work on my end and taking Ubers because I took my truck in for “preventative maintenance” to only have a check engine light go on within 24 hours?  This begs the question of how was this not caught when Ford has multi-point inspections. This is my current review for this location.  I would give them 5 stars if experience was “Above and Beyond”, 4 stars if the experience was “Excellent”, 3 stars for “Service done” 2 stars for “dissatisfaction” etc. I gave them Three stars, Two would seem unfair as they did resolve it at the end, even though it took a while. I will be fair and say each time I had to go to the quick service lane for oil changes it has been great.”

“Bought a bronco sport here in November from nick. He was very helpful on getting us the best deal possible. 3 months later we needed an oil change and scheduling was easy! Best ford dealership in Chicago!”