Serpentini Chrysler Dodge Jeep Ram North Olmsted

“Worst decision of My LIFE!!! He sold Me a 2021 Jeep Compass and it’s Been leaking OIL SINCE I GOT IT HOME!!! I’ve been back twice and they’re telling Me it’s not LEAKING BULLSHIT!!! This was a Birthday Present to MYSELF!!! I have NOT BEEN Happy!! I’m currently WAITING on service to return My Call!!! DO NOT BUY A USED VEHICLE FROM HERE!!😭😭😭.. Also the screen went out for awhile!! 2021 Jeep Compass!!!”

“Javier, absolute top notch! This young man is such an asset to the Serpentini group! I have to say it was the best buying experience I've ever had with a vehicle! I am in love with my Blazer. Kenny in finance is also AMAZING! He was told what I needed and he made it happen! This is absolutely a 10 out of 10 transaction. When I purchase again, it will definitely be at Serpentini in North Olmstead. THANK YOU Javier & Kenny! Christine Hill”

“My husband and I went into the dealership looking at one car and one car only, and Javier greeted us at the door and immediately took care of us. Not only is he extremely friendly and relatable when chatting, but he did his job well and was straight to the point. It’s nice not spending an entire day trying to purchase a car. We were in and out and got the car we wanted! Very satisfied. 5/5 stars. Javier and Kenny, the financial man, both deserve little plaques on their desk stating that they’re great employees.”

“Todd was great to work with from start to finish and helped me get into a nice 2018 Sierra. He was patient and worked with me until we got the payment exactly where I needed it. The rest of the staff was also very friendly and made the whole process easy and straightforward. Really appreciate the help — thanks again!”

“Absolutely Outstanding Experience! From the moment I walked into Serpentini Chrysler Jeep Dodge Ram of North Olmsted, I knew I was in great hands. Andrew Zelms was attentive right away, really took the time to understand my needs and wants, and genuinely showed passion for helping me get the perfect deal. He didn’t just “sell” me a vehicle — he made the whole experience exciting and stress-free. Andrew went above and beyond to get me into my brand new 2026 Jeep Grand Cherokee, and even tracked down the exact Steel Blue color I had my heart set on. That level of dedication is rare and seriously appreciated! When it came time to finalize everything, Kenny in the finance office made signing my lease paperwork incredibly easy. He explained everything clearly, kept the process smooth, and was also just a great person to talk to. The whole team made me feel comfortable and confident every step of the way. If you’re looking for a dealership that truly cares and a team that works hard to make your dream vehicle happen, ask for Andrew Zelms — you won’t regret it. I’m beyond happy with my new Jeep and the entire experience. Highly recommend!”