Ken Ganley Honda North Olmsted

“I reached out to this dealership about several 2025 Honda Pilots and requested a full OTD breakdown because I live over an hour away. I was repeatedly told a manager would call me, yet no one ever did, despite multiple follow-ups. They eventually sent an OTD quote with no explanation and no follow-up. When I asked if there was any flexibility, especially since the vehicle is a 2025 model and we are already in 2026, I was again told a manager would contact me. That never happened. I specifically chose to look at Honda because I expected a better value on a 2025 model and wanted to try a new brand after many years of owning Toyota vehicles. Unfortunately, that expectation was not met. I went to Ken Ganley Honda in person, and the experience somehow got worse. The salesperson was completely disengaged, showed little to no product knowledge, and had us walk to the back lot in freezing, snowy weather instead of pulling the vehicle up. When discussing pricing, I clearly stated that the deal fit my budget and I was very close to moving forward. I simply asked if there was any room to work with the numbers. The salesperson suddenly became aggressive, returned with a manager, and I was bluntly told “That’s not going to happen” and “That’s it.” To make matters worse, their pricing was no better than other dealerships, while several competitors are already offering discounts on 2026 models. There was nothing competitive or customer-focused about this experience. This dealership was one conversation away from a sale but lost it due to poor communication, dismissive attitude, and lack of professionalism. I walked out and will not return.”

“Great experience buying my vehicle from this dealership. The process was smooth and very quick! I felt comfortable and confident I was in great hands with the team I worked with. Both my salesman “Devan”, finance manager “Andrew” and Ken Ganley Honda as a whole, will be highly recommended to all my friends and colleagues! Ty”

“Had an amazing experience with our salesman, Manny. He had amazing follow through and offered options I didn't know were available. He was kind and made sure to answer all my questions and point out all the options. Definitely am going to recommend Manny to all my friends & family. MANNY IS TOP NOTCH!”

“Matt Barney waa my sales person and he was absolutely awesome. Great and easy to work with. If you're looking for a new car, he's your guy! 2026 Honda Passport, Trailsport”

“Justice was the best salesman, and we would know because we have purchased four used cars this year. No pressure, responsive, knowledgeable. He made it easy for us to handle everything efficiently, as we live one hour away from the dealership. Best used car purchase experience ever, thank you Justice!”