Southern Dodge Chrysler Jeep Ram Fiat Alfa Romeo Norfolk

“I am extremely disappointed with my service experience at Southern Dodge Norfolk. I own a 2023 Hellcat Redeye and have now brought the vehicle in six separate times for the same leak issue. The vehicle has currently been sitting at the dealership for over two weeks with no repair plan, no update, and no communication. I have called multiple times and left several voicemails — none have been returned. I was also informed that my case is now sitting in the finance director’s office, yet I have still not been contacted by him either. From what I have been told, the dealership appears unsure how to proceed or what the resolution will be - due the Warrenty expiration. That’s irrelevant to me, I want my car operational. I had not been offered a rental vehicle at all through this process. At this point, the issue is no longer just the repair, it is the complete lack of customer service, ownership, and accountability. A performance vehicle at this price point should not require repeated visits for the same problem, and customers should never have to chase a dealership just to get basic information. I am requesting immediate communication, a defined repair plan, and a resolution. If this cannot be addressed promptly, I will be pursuing escalation through corporate and consumer protection channels. I hope the dealership chooses to make this right. John was so responsive today and I’m thankful for that but no one who could provide answers would get on the phone or call back and Michelle has been unresponsive for weeks after 5 voicemails. Spend your money elsewhere.”

“Whole experience on trading in my 2024 Dodge Hornet was a complete breeze. From James, to Cameron, and finally Bartley, the entire experience was the best I could ever ask for. I got out of my vehicle with pretty much no negative equity. I would recommend trusting everyone I mentioned to help you out if you are in a pinch. They will make sure you are taken care of.”

“I had an excellent experience at Southern CDJR Norfolk purchasing my 2025 Jeep Gladiator. From the moment I walked in, the staff was professional, friendly, and truly focused on making the process smooth and stress-free. The sales team was knowledgeable about the Gladiator and took the time to answer all my questions without any pressure. The buying process was quick, transparent, and hassle-free, and they made sure I felt confident and comfortable with my purchase every step of the way. I absolutely love my new 2025 Jeep Gladiator—it’s everything I was looking for and more. If you’re in the market for a new vehicle, I highly recommend Southern CDJR Norfolk. Great customer service, great people, and a great dealership!”

“We had our Pacifica there for a recall. The overall process was very smooth and the personnel was very professional . However, what is really not acceptable is that our perfectly clean car was given back with significant stains to the light interior. Before determined ready one should make sure that everything is o.k. with it.”

“10/10 recommend Hadiya, Dustin, and Dan. Super personable people and very helpful for all your car needs. I’m talking they’ll find a vehicle you love, set up everything to make sure you qualify, and make sure you stay around the price range or as close as you can to it. If you’re debating on going here I highly recommend. These people are our favorites. Was a pretty quick process less than 5 hours total. Very nice kind, and honest people!!❤️”