William H Porter Inc

“I traded in for a new truck and the staff at Porter Chevrolet were great. My sales rep Dave B. was very attentive to my needs and concerns, answered all of my questions and took the time to explain everything to me. The sales manager Eric W. was great, he showed great customer service, listened to my questions and concerns. The process from start finish was great. The Finance side was quick and very efficient. Porter Chevrolet is still a local business where you can go into and talk to people who real care. Porter Auto Group has been my go to for the last 25 plus years. This was another great experience with the sales department. I always have great service in the service department. I cannot say enough about great the entire team at Porter Chevrolet, a small local business with great people and great customer service.”

“My vehicle was working fine prior to dropping off now it shuts down at the light(2 times this has happened as off this post). I have had my vehicle back less than 24 hours and this is happening. The diagnostic should have should something was bad prior to me picking it up. I look at the issue and you all should have told me about it. Also there was a programming in process and steering column unlocked message after picking the vehicle up. I also had to call for updates and no one seemed to really care about updating me in the least bit. This was by far the worst experience I have had from a dealership service department and I am still awaiting a call back about these new issues that literally came out of nowhere where after bringing it to you all.”

“Jim’s customer service throughout the entire buying process was excellent! His communication was second to none and was a pleasure to work with! Will 100% be coming back to talk to him for my next car purchase. 10/10 recommend.”

“Took my 2013 GMC Yukon in after I hit a deer. They ensured I had the exact same aftermarket headlights I had in the vehicle at the time of the accident, repainted my grill for me, and even refinished my hood and got a lot of tree sap off in the process. Riley kept me informed throughout the whole process and I can’t say enough good things about my experience. Thank you all for your hard work!”

“On Wednesday, I took my 2025 Chevrolet Trax for its regular maintenance. Last time, even though I’ve had it since 2024, I understand what your employees like to repeat from the manual — 36,000 miles or 3 years, whichever comes first. I get that part. But don’t treat me like a fool and tell me it’s normal for a brand-new car’s A/C to fail. On top of that, a lady working at the front desk — wearing glasses, though I don’t recall her name — told me, while I was scheduling the diagnostic service, that if I didn’t like it, I could go somewhere else. Is that how you treat your customers? Don’t you have the courage to fire employees who show zero courtesy or respect? Well, that lady was right — I will go to another dealer. You clearly don’t have the courage to stand behind your products or serve the community that pays for your defective vehicles, because none of this is free — you know that, right? And this won’t end here. Even if I have to take it to the Delaware Attorney General, I will. You can’t treat customers with such disrespect. I’m not giving away my money for a faulty product. You’ve officially lost me as a customer.”