Audi Manhattan

“Never, ever go to that dealership for repairs. After charging me 329.00 for a diagnostic , they quoted me $7,200 for a water pump and thermostat. I took the car to an independent shop for a second opinion, and they documented everything with pressure test , photos and video—it wasn’t the water pump or thermostat at all. The actual issue was an auxiliary radiator that needed replacement. That is not a “mistake.” That’s either incompetence or an attempt to pad the bill and pressure me into trading in my car because of a $7,000+ bogus repair quote. I’ll be reporting this to the Better Business Bureau. If you value your money and your time, take your car literally anywhere else—do not trust this dealership with repairs. They are Con Artist. This is my independent professional mechanic report : “ Coolant leak fix. Pressure tested no more leak Check all other leaks, no leaks Top off all fluid Check brakes all good Check suspension minor wear nothing to worry Check all hoses good Belt still new no need to change Car is ready $450 is your total !” The suspension had minor wear . These dishonest with no integrity people also wrote up “I needed suspension for 2,300 dollars . “ after writing the dealership numerous emails requesting diagnostic test pressure test and all relevant information that led them to conclude that I needed a water pump thermostat and breather I concluded Timothy, I’m writing to formally close the loop on my repeated requests for documentation and to put my position on the record. Despite multiple written requests, your dealership has not provided any objective diagnostic documentation—no pressure test results, no dye test results, no scan printouts/logs, no technician notes detailing test procedures, and no measurable data supporting the conclusion that the water pump/thermostat/breather required replacement. The only “support” provided has been a technician MPI video showing residue in an awkward location above/around the engine area. Based on that, the clear conclusion is that the key tests that would establish due diligence were not performed, and your $7,200 recommendation was not supported by objective proof. That alone is unacceptable for a dealership service department, and it strongly suggests a lack of due diligence at best—and misleading, deceptive practices at worst. Lack of due diligence and misleading conduct A video of residue is not a diagnostic test. It does not establish the source of a leak—especially when the vehicle owner was actively topping off coolant during the period of the leak, which can create residue and wetness that looks exactly like “leak evidence” in a video. You also changed your wording in a way that raises further concern: in earlier emails you described the water pump as “leaking” and framed the diagnosis as definitive. Later, you stated the water pump was “recommended” and “precautionary” items were bundled with it. That inconsistency—combined with the absence of objective testing—reinforces that the recommendation was not grounded in verifiable diagnostic facts. Professional standard and customer treatment This is not how a reputable business should operate. Rather than taking accountability and providing documentation, your responses have been defensive and dismissive. The customer service has been unacceptable, and the tone of the communications has been condescending at times. Customers should not have to fight for basic documentation when thousands of dollars in repairs are being proposed. Notice of escalation Because you have not provided the requested documentation, I am proceeding to escalate this matter through appropriate channels, including: •   Audi Corporate (Customer Experience / Dealer Relations) •   The Better Business Bureau •   Any other relevant consumer protection agencies, as appropriate My escalation will include your written estimate, your emails, the MPI video you provided, and the independent shop’s documentation and pressure-test verification showing the coolant leak was resolved. ….,.,”

“Pal and Elizabeth are absolutely wonderful! They made the entire experience smooth, friendly, and stress-free from start to finish. Their professionalism and genuine care really stood out — I couldn’t have asked for better service. Highly recommend working with them!”

“My first time using Audi Manhattan service and I can't say enough about Nick Newman, the customer service lead I worked with. Excellent service and he was on top of and helped me personally with all the updates for my car. The facility is high tech and beautiful with employees always cleaning it to make it immaculate. 5 stars!”

“We just want to share how amazing our experience was with Levani at Audi of Manhattan when leasing our new Audi Q7. From the very beginning, Levani was incredibly patient, walking us through every detail with care and attention. His extensive knowledge about the Audi Q7 really stood out—he explained features we hadn’t even considered, making us feel truly confident in our choice. What impressed us most was how responsive and honest he was throughout the entire process. No question was too small, and he always took the time to provide thoughtful, clear answers. Levani’s professionalism and genuine approach made the whole experience not just stress-free but actually enjoyable. Even after the lease was finalized, Levani assured us he’s just a call away for any future questions, whether sales-related or not. It’s rare to find someone who goes above and beyond like he does. We couldn’t have asked for a better person to guide us through this process. Thank you, Levani, for making our Audi Q7 leasing experience truly exceptional!”

“Had a fantastic experience as a walk in with Stacey. He heard our needs and wants and. Was able to find the literal perfect vehicle. The finance process was also seamless. Love my car so far! Highly recommend Stacey if you’re looking to get into an Audi. Was worth the trip from Brooklyn.”