New Milford Auto Group

“Went there to inquire about a vehicle, went alone which was my first mistake as a young female. I asked one of the sales man if it was going to be a hard hit on my credit if i filled out the online application and he said no… so i filled it out thinking it would be a soft hit… A few days later i checked my credit and he hit it 7 different times… Ya 2-3 i understand… but 7… it’s really my bad for trusting the sales man’s word and not reading the fine print but i was completely misled. Definitely won’t be trusting any dealer in the future off their word. I spoke with the manager and he informed me after you fill out the application they automatically send you information out to several banks.. I just wish the sales man would have told me that… Definitely will not be back after that.. Spoke to a few different dealerships since then and they all were baffled when i told them the amount of hit they gave me.”

“I had a great experience buying my car from this dealership. The staff was friendly, honest, and made the entire process easy and stress-free. I highly recommend them to anyone looking for a quality used car!”

“Over the past years they have developed and are developing, I saw more and more interesting vehicles, I saw people there it must be shopping, I saw parking spots , the sorrunded area is quiet visible, the moment you enter you know exactly your next step. Hope they will continue to serve their community.”

“I purchased a 2019 Jeep Cherokee from New Milford Auto Group and experienced ongoing mechanical issues beginning at the time of sale. During the initial test drive, the vehicle’s start/stop warning light was already illuminated. I was assured by the owner that the issue would be repaired prior to or shortly after purchase. I also notified the dealership of a burning smell coming from under the hood and expressed concern regarding a possible leak (all of which I have in emails!) Despite these concerns being reported, the dealership retained the vehicle on three separate occasions, each for approximately one week, allegedly to diagnose and repair the problem. I was informed that the vehicle had even been taken to the Jeep dealership in New Milford for evaluation. After each visit, I was repeatedly told that I simply needed to continue driving the vehicle and the warning light would eventually clear itself. As of the end of May, the start/stop issue remains unresolved. In addition, I have since learned that the burning smell was caused by a coolant leak under the hood requiring significant repairs. Based on the condition of the vehicle and the ongoing nature of the issue, it appears the defect either existed or should reasonably have been identified prior to the sale of the vehicle. Consumers should carefully document all communications, obtain independent inspections when possible, and fully understand their rights under Connecticut’s used vehicle consumer protection laws before purchasing from this dealership.”

“Great experience! This was my first time buying a car and, they made the process easy and stress-free. The staff was very helpful, knowledgeable, and friendly, and took the time to answer all my questions. I felt comfortable and confident throughout the entire process. Highly recommend!”