Bernardi Honda

“I recently had to trade in my lease for a new vehicle. Jackson Mornel was a fabulous salesperson. He was a great communicator and more important a great listener! Jackson made sure every aspect of this trade was seamless, time efficient and as easy as possible! His knowledge about the vehicles and the trade process made this so easy! I have been leasing Honda’s for over 18 years and this was the best lease turnover I’ve ever experienced. Thank you Jackson! Cheryl Lewandowski Natick”

“I had a disappointing experience at Bernardi Honda on Worcester Street. We were assisted right away by a salesperson who appeared to be new, but he clearly did not understand what we were asking for or what options the dealership actually offers. He was giving unclear numbers and seemed unfamiliar with available vehicles or financing options. All we asked was very simple: what are your best current offers on the specific model we mentioned, and what financing rates are available considering we have a trade-in. He had to go back and forth multiple times to ask the manager for help. Eventually, the manager came over and commented that we had “scared” his new employee. I completely understand that everyone is new at some point — but our questions were basic and standard, and we had asked the same questions at multiple other dealerships without any issue. When the manager joined, he also questioned why they should spend time evaluating my trade-in if I wasn’t planning to purchase a vehicle that same day. From the beginning, I had clearly explained that I was exploring options and learning what the dealership could offer, not committing to an immediate purchase. After being shown a vehicle, we were left waiting again without clear communication. Eventually, we were given a worksheet showing a trade-in value of approximately $1,275 for my 2010 Toyota Camry with ~102k miles, despite a Carfax report indicating good reliability and only minor damage. This offer felt extremely low and disconnected from market value. Overall, the experience lacked transparency and professionalism. Instead of receiving clear information about available offers and financing options, we were left confused and undervalued as customers. I expected a much more straightforward and respectful process.”

“Victor was a pleasure to work with. He made the process extremely easy and made sure to cover all the bases during the sale. There were a few imperfections on the car that he was able to get fixed before picking up the car with no hesitation. Overall a great buying experience.”

“We had an amazing experience with this car dealership. They truly went above and beyond to meet all our requirements and helped us in every way possible. Thank you so much for providing excellent service and making our car-buying experience such a good one. Julio is the best. Extremely diligent, kind, and helpful with everything.”

“Just had a great buying experience at Bernardi Honda. Morkos, our sales consultant was very knowledgeable and easy to work with. Scott, the sales manager was very professional and helpful. By far this was my most enjoyable and easy car buying experience!”