Greenway Kia Hickory Hollow

“This was such an enjoyable trip to this location to get service. I’m not to the Nashville area so I had to find a new dealership to patronize. The communications were timely ahead of the appointment. I was serviced in a timely manner upon arriving to my appointment. The service advisor I worked with was an effective communicator. The waiting facilities were satisfactory as well. The work was done in a timely fashion and the text messaging system with recommended work was helpful as well. Overall, I’m satisfied with the experience of patronizing this location!”

“10s across the board! I’m a very particular and indecisive person, but throughout the entire process Dewayne was super patient and diligent. He thoroughly explained the features of each car I looked at and guided me into finding the perfect fit. If you are planning on making a visit I highly recommend making an appointment with Dewayne, you will not be disappointed!”

“DeWayne and Charles were excellent to work with and made the purchase more than a business exchange. We looked at the car on a Friday, and made the purchase on Sunday. I called the dealership and began the paperwork on the drive down to speed the process. This is the first car for our daughter’s, and the whole staff staff made it a big deal for her. One of the fees tied to the sale was going to be an absolute deal breaker for me, Charles worked with the sales manager to have it removed, which made the difference between our family making the purchase or walking. I would definitely not hesitate to make another purchase with DeWane or Charles.”

“Truly an incredible experience and an outstanding example of how a dealership can turn a difficult situation into a positive one. I had made the mistake of purchasing a vehicle during Covid when inventory was limited and prices were high, which left me with negative equity. As my family continued to grow, I spent years searching for a dealership that could help me move into a third row vehicle while working with my financial situation. After several unsuccessful attempts elsewhere, I found Greenway Kia and that made all the difference. From the start, I was able to work with several team members, including Katie, Ladarious, Todd, and the sales manager whose name I unfortunately cannot remember, but she was incredibly kind and understanding. Every interaction felt genuine and supportive. From the moment we walked through the door, we were greeted with warm smiles and made to feel welcome. The team took the time to listen, showed us my dream vehicle, and worked hard to make it happen at a price that truly fit my family’s budget. Throughout the entire process, they made sure we were comfortable and well taken care of. What stood out the most was how accommodating and family friendly everyone was, even engaging with my youngest child and making us feel completely at ease. Thanks to their patience, professionalism, and compassion, my family can finally all ride together in the same vehicle. I am beyond grateful to the entire Greenway Kia team for helping fix a challenging situation and turning it into such a positive experience.”

“During my first visit, my vehicle was brought in for an oil leak and a check-engine light. I was told the oil leak was repaired, but that the EVAP issue had not been resolved. When I reviewed my paperwork, it listed EVAP parts as replaced. When I called for clarification, one advisor stated it had not been repaired, while another stated the first advisor “did not know it had been.” Shortly after, my check-engine light came back on. On the next visit, both the brake assist light and check-engine light were on. I contacted my advisor and was instructed to bring the vehicle in, but the car would not come out of park. It had to be towed to the dealership. I was told a piece related to the gear shift had been replaced, and that an issue with a harness had been found. They replaced the harness, and then informed me that an additional issue had been found. During this time, the advisor I had been working with was terminated. I was later informed that the warranty company would need to send someone before approving the next part. The following week I was contacted and told my car was ready, and that the issue had been due to wiring related to the installation of the first part. I had explained that I had an ongoing EVAP issue and wanted them to look at it. When I picked up the car, I asked specifically whether the EVAP issue had been inspected, and I was told that “maybe the work they did would fix it.” When I started the car, the brake assist light was still on, and my radio screen now had visible damage. I immediately returned inside and showed the advisor both issues. He stated he “didn’t see” the damage and then added that a Coke had been spilled, suggesting that liquid was the reason the vehicle would not come out of park. This explanation is concerning, as my warranty paperwork—kept in my glove box and only removed during repairs—now has liquid damage that was not present when I dropped the vehicle off. When I asked why I was not contacted about the brake assist issue—especially if it was not covered by warranty—the advisor had no answer other than he “could look.” At that point, I declined further service and contacted the warranty company directly. They informed me that the parts needing replacement had already been approved, and they assumed that Kia had misunderstood the approval status. In addition to all of this, the center cover of my steering wheel is now either missing or broken, and my check-engine light has come back on yet again. Shortly after, I locked my keys in the vehicle. When the staff unlocked it, the alarm went off and the vehicle would not start. After the car was finally restarted, an employee suggested the issue might be related to my key fob. The advisor replaced the battery, but when I attempted to leave, the fob still did not work. I had to return inside again so the key could be reprogrammed to my vehicle. It is unclear why this step was not completed the first time. At this point, I have received multiple inconsistent explanations, still have unresolved dashboard warnings, and have new damage to my vehicle—none of which Greenway Kia has taken responsibility for or attempted to resolve. Based on this experience, I will not be returning my vehicle to Greenway Kia for any future service. This has been an unacceptable and extremely disappointing experience, and I would never recommend that anyone service or purchase a vehicle from this location.”