Naples Dodge Chrysler Jeep Ram

“Honestly, I wasn’t going to say anything and just let it go, but 2-3 weeks ago I was promised a phone call by the Service Department’s Director and still haven’t heard anything on this issue. I left my 2023 Dodge Charger at Naples Dodge Chrysler Jeep Ram for service last month and needed a new tire since I ran over a nail. It was left with zero damage. It was returned to me with the weather seal broken, paint chipped off on the interior of the door frame on both the driver and passenger side along with the metal pushed in where the paint chipped, the black plastic on the interior of the door was damaged, and the top of the driver-side door was broken off. This dealership claimed they had no cameras on their lot and would not take responsibility for it either. They added they never even took pictures of the car when it was dropped off, even though they normally do, when vehicles are dropped off. No matter what happens, when I take my car to this dealership there is always another issue I leave with. I highly recommend AGAINST ever going to Naples Dodge Chrysler Jeep Ram for ANYTHING! They refused to take responsibility and refused to give a resolution for the damage done to the vehicle. They told me “the damage appears to be from a break-in attempt”, yet they refused to take responsibility even though it was on their lot when it happened. There is only one Service Advisor there that does work above and beyond, but in my opinion he is held back due to negligence inside the workshop (I will not name-drop as that is unprofessional). Thank you Naples Dodge Chrysler Jeep Ram… you’ve lost a customer who has loved Dodge since he was a kid. After this, I will probably never buy another one of your vehicles again.”

“Started my deal over the phone and the sales group and finance group worked very hard for a week to find the perfect truck and make an amazing deal for me. I will definitely be back to trade my wife's car in and upgrade her ride. Hugh thanks to mike in finance and cater in sales”

“My mom recently purchased a car at Naples Dodge, and we had the absolute best experience with Stephenson and Dariel in Finance. From start to finish, we were never rushed or pressured — just treated with genuine care and respect. We had a few hiccups along the way, but every single time, Stephenson and Dariel made us feel comfortable and took the time to explain everything clearly. Dariel went through all the finance and warranty options in detail, but never once pushed us to buy anything we didn’t need. This is exactly what a car-buying experience should feel like — honest, transparent, and customer-focused. We left feeling confident, informed, and grateful. If you’re thinking of buying a car, go see Stephenson and Dariel at Naples Dodge — they’re the best!”

“🌟🌟🌟🌟🌟 I cannot say enough about the incredible experience I had at purchase my first Jeep Grand Cherokee Limited! From start to finish, the team went above and beyond to make my car purchase seamless, enjoyable, and truly exceptional. Anthony, my salesman, was absolutely amazing — he started working with me over the phone before I even arrived, knowing I had limited time. He handled everything with professionalism, transparency, and genuine care. By the time I showed up, everything was ready and exactly as promised. Anthony truly looked out for my best interests and made sure every detail was perfect. Then there’s Michael, the finance manager — what a breath of fresh air! Not your typical dealership finance experience at all. He was humble, kind, and incredibly gracious. He made the entire process smooth and stress-free, taking the time to explain everything clearly and making me feel completely comfortable with my purchase. What really stood out was how everyone at Naples Jeep treated me like a VIP, not just during the deal, but even after everything was completed. Their professionalism, honesty, and customer-first attitude are second to none. If you’re looking for a dealership that truly cares about its customers and delivers five-star service in every way, look no further than Naples Jeep. They truly made the impossible happen for me — and I’ll be a Jeep customer for life! 🚙💫”

“Drove an hour to see a truck they couldn’t locate when they knew I was coming. Was told over the phone how they negotiate and can come to a deal. Be careful of the slippery sales people and the slippery “managers” You can try BS someone in their 20s buying their first truck not someone in their 50s. When asked about their high fees, they try telling me part of it is an impact fee.. Huh? Oh ok so you mean a dealer fee? No he lies and says these are extra fees from the government. They make up all sorts of charges using dealer Jargon. Rather than just charge Tax Title n Tag + dealer fee they look me in the eye and lie on what the fees are. Try telling me the fee is so high because I don’t have a trade in lol My god do you think I am stupid!!? Not having a trade in just means I pay Tax on the full purchase amount. I don’t get charged more on top of the listed Sales tax. smh. Not today slicksters, not taking advantage of this guy. I saw the shade from a mile away! The only thing they were interested in negotiating was sticking it to the customer with dealer Fees. Truck: 2019 Ram 1500 Rebel w 80k miles. I would have made a deal at 30k out the door, but your Games killed the deal.”