Germain Toyota of Naples

“⭐ 1 Star — Extremely Disappointed From day one, buying a brand new Toyota Camry from this dealership has been nothing but problems and frustration. Immediately after purchase, the car pulled hard to the right. I brought it back in expecting a straightforward fix, but instead the dealership kept my brand new vehicle for several days trying to diagnose and repair the issue. Even after all that time, the problem is still not fully fixed. Since then, more issues have surfaced. The speedometer/odometer is inaccurate, and the dealership is refusing to calibrate it. What makes this even more unbelievable is being told, “The speedometer could be off, but that’s why cops give you leeway.” What kind of answer is that? Who buys a brand new car and is expected to just accept that the speedometer may not be accurate and hope law enforcement is lenient? That response alone shows a complete lack of accountability. On top of that, the vehicle randomly turns off and back on, which is extremely concerning and a serious safety issue for a brand new car. The backup camera is also unreliable. When backing into a parking spot, the camera randomly turns on and off, making it unsafe to rely on. I was told there is supposedly “no fix” for this issue — again, completely unacceptable for a new vehicle. Every time I raise these concerns, I get the same response: “It’s not our issue.” “There’s nothing we can do.” That constant pushback — acting as if ongoing problems with a brand new car aren’t their responsibility — is incredibly frustrating. I feel completely dismissed as a customer. Toyota used to be known for reliability and standing behind their vehicles. Based on this experience, that no longer seems to be the case. Buying a new car should come with peace of mind, not repeated service visits, unresolved problems, and excuses. This experience has been stressful, upsetting, and deeply disappointing. I would strongly caution anyone considering purchasing a vehicle here to think twice.”

“Tre’von was awesome. He was attentive to not only me, but my mom and dog. He got me in a new Corolla faster than any other car buying experience I’ve had. Toyota dealers in Naples are way better quality than the ones down in Miami. I recommend this dealer and asking for Tre’von”

“I had an outstanding experience working with Elbert Gutierrez at Toyota! From start to finish, Elbert made the entire car-buying process smooth, stress-free, and genuinely enjoyable. He worked hard to get me a great deal on my new truck, kept me informed every step of the way, and went above and beyond to make sure everything was exactly what I wanted. What impressed me most was his professionalism, honesty, and dedication—he even personally delivered my new truck, which was an incredible touch. It’s rare to find someone who truly cares about their customers the way Elbert does. If you’re looking for a knowledgeable, friendly, and trustworthy salesman, I highly recommend asking for Elbert Gutierrez. I couldn’t be happier with my experience!”

“Amazing experience! Ray Grock was incredibly patient, professional, and kind throughout the entire process. He took the time to answer all our questions, explained everything clearly, and made sure we felt comfortable and confident with our purchase. It’s rare to find someone so genuine and dedicated to customer satisfaction. We truly appreciate his help and highly recommend him to anyone looking to buy a car — thank you, Ray! 🚗🙌”

“I had such a great experience at Germain Toyota thanks to Seth! From the moment I walked in, he made me feel comfortable, listened to what I was looking for, and never made me feel pressured. Seth was knowledgeable, patient, and went above and beyond to make sure I found the right car. He explained everything clearly, answered all of my questions, and made the whole process smooth and stress-free. I couldn’t be happier with my purchase, and I’m truly grateful for the excellent customer service. If you’re looking for a salesman who genuinely cares and will take great care of you, ask for Seth at Germain Toyota—you won’t be disappointed! 🚗🙌”