Zeigler Ford of North Riverside

“Great came in bought a beautiful f150 smooth kept working my deal and got it to a way better rate than what I originally was offered I drove from out of state and I’m very pleased and grateful i will definitely buy another car here thanks Marco! And the Boss Johnny was big help too🎉🍾”

“The customer service from the staff was excellent, but the administration is terrible. I am extremely frustrated with my recent experience. First, I was given a quote for a part for $2,700. However, when I checked their official website, the exact same part was listed for $1,700. They never gave me a justification or explanation for the price discrepancy, though they finally honored the $1,700 price. To make matters worse, I was told the part would take 3 to 4 days to arrive. However, their website explicitly promised next-day delivery. I decided to purchase it directly online myself to get it faster based on that promise. After 3 days of waiting, I called to check on the status, only to be told that the part will now take a week to arrive. The website lied to me just to secure the sale. The lack of transparency in pricing and the false delivery advertising is completely unacceptable.”

“I took my 2020 Ford EcoSport to North Riverside Ford for Safety Recall 23S64 (engine oil pump belt/tensioner failure that caused engine damage and required a long-block replacement). The experience was incredibly frustrating from start to finish: • After the repair, the car was returned with the check engine light on. A few weeks later, after an oil change, the engine started rattling badly. • Another dealership (Carmax) discovered the valve pump was not fully attached and there was no oil cap installed after the major engine work. Their technicians were shocked that a dealership would release the vehicle in that condition. • For three weeks while the car was down, the dealership refused to provide a loaner or submit the proper 24A02 rental authorization that Ford’s own recall bulletin requires for engine-failure cases. They repeatedly told me I had to pay out-of-pocket and wait for reimbursement later, despite clear Ford policy for no-charge rental support in these situations. The lack of communication and unwillingness to support a customer during a manufacturer safety recall made an already stressful situation much worse. I had to go elsewhere to get the car properly fixed, and it now runs beautifully. I would not recommend this dealership for recall work or major repairs. Other EcoSport or Focus owners under 23S64 should proceed with extreme caution.”

“Tod Maca from the service desk has been nothing but helpful with his extremely exceptional customer service and knowledge. This is the place to go for any of your vehicle repairs. The mechanic technician Isidro Rodriguez was very precise with my repairs I have no complaints the quality is felt once the vehicle is driven. Thank you ford please take care of these employees they are the model of what a shop should be . Thank you again fellas Kind regards, Jamal Issa Owner / Operator Titan Fence & Electric LLC”

“Had a great experience getting my car serviced. Todd was extremely helpful throughout the whole process, kept me updated on everything going on with my vehicle, and made sure I was taken care of from start to finish. The customer service was excellent and everyone treated me very well. I really appreciated the communication and professionalism. Highly recommend this service department!”