Lexus of North Miami

“NOT RECOMMENDED!!! LEXUS OF NORTH MIAMI, FL I spent over a week working with Lexus of North Miami regarding a lease inquiry. From the beginning, I made it clear that I was comparing offers and wanted a complete written breakdown before making any decision. Despite repeated requests, I never received a clear and consistent explanation of the lease numbers. Instead, I felt pressured to make a same-day commitment without having full clarity on the terms. A "walk-away" worksheet was eventually provided, but the figures were never adequately explained or reconciled, leaving important questions unanswered. As a result, I chose to walk away before signing any agreement because I could not verify the lease terms with confidence. Providing a transparent written breakdown before asking a customer to commit should be standard practice. Based on my experience, Lexus of North Miami was unwilling to provide the level of transparency I expected, particularly when I asked detailed questions and wanted to verify the numbers before making a commitment.”

“⭐☆☆☆☆ My 63-year-old family member purchased her Lexus from Lexus of North Miami and returned for what she believed would be a 30- to 45-minute routine oil change before going to work. Instead, she spent most of the day at the dealership and left with a bill of $1,583.52. While waiting, she received multiple text messages asking her to approve services. Because she has limited English proficiency, she believed she was simply approving the routine maintenance she came in for and did not understand she was authorizing over $1,500 in additional charges. After reviewing the invoice, I met with Service Manager Ed Rubenfeld and asked him to check the engine oil because I believed it had never been changed. He confirmed that the oil was not changed and stated, “We didn’t change it because it didn’t need it.” Despite this, a new oil service sticker had been placed on the windshield, creating the impression that the oil change had been completed. Instead of addressing the issue or offering a refund, he offered a discount on future services. When I requested the vehicle’s wheel lock, he said he could provide one only if she signed paperwork. Because she did not understand the document and had already experienced this situation, she declined to sign, and he refused to provide it. We trusted this dealership because she purchased her vehicle there. This experience raised serious concerns about honesty, transparency, and the treatment of customers with limited English proficiency. We are seeking a full refund of the $1,583.52 charge.”

“A big thank you to the dream team , sales Velianet Hernandez, finance Esquiel Suarez for making my lease return and new lease agreement such a seamless experience! For the first time ever, I was in and out in less than two hours. I truly appreciate everyone's professionalism, efficiency, and excellent customer service. You all made the process so easy—thank you again! 😊”

“I’d like to share my experience with Lexus of North Miami. The service from Jan Suárez was outstanding. He is a very professional, honest, and helpful salesperson who guided me through the entire car-buying process. He was transparent at all times, and we were able to reach a deal that I felt very comfortable with. I’ve visited several dealerships, and I can confidently say the service here is on another level. The facilities are clean and welcoming, with great amenities for customers. The service department also met my expectations, providing a clear and detailed inspection report of the vehicle. I hope this review helps anyone considering buying a car from this dealership.”

“Joaquin Mejias is hands down the best salesperson I have ever worked with and I’ve purchased over 20 new vehicles. From start to finish, he was never pushy, listened carefully to exactly what we wanted, and was incredibly knowledgeable. If he didn’t have an answer immediately, he made sure to get the right person who did. That level of honesty and professionalism is rare in car sales. The finance manager, Alex, was just as impressive. From the moment we walked into the dealership to the moment we drove off in our brand new Lexus TX 500h, the entire process took under three hours including purchasing insurance. That’s almost unheard of. This is our first Lexus, and it absolutely will not be our last. The experience at Lexus of North Miami has truly made us fans of the brand. If you’re in the market for a new vehicle, I highly recommend working with Joaquin Mejias. This experience completely changed my perception of buying a car.”