BMW of North Haven

“Had a very pleasant experience purchasing a certified preowned BMW X3. My sales person was Jimmie He helped close the sale and get me maximum dollar on my vehicle trade-in towards the new vehicle while maintaining constant communication and assistance. Overall process was quick and painless with great service from everyone in the store. Would do business with again.”

“I recently purchased a 2023 BMW, and the entire experience was amazing from start to finish. Ravi, Crystal, and Michelle were all fantastic to work with. They were friendly, knowledgeable, professional, and made the whole process smooth and stress-free. They took the time to answer all of my questions, kept me informed throughout the process, and truly went above and beyond to make sure I was happy with my purchase. Customer service like this is hard to find, and they made buying my BMW an enjoyable experience. I absolutely love my 2023 BMW and couldn’t be happier. Thank you, Ravi, Crystal, and Michelle, for making this such a positive experience. Highly recommend!”

“Service was great. I’m going away. I need an oil change before I go and they were able to fit me in and I waited in two hours. They did oil change in front brakes for me and everything went smooth and quickly. It’s a great dealership.”

“I had the pleasure of working with Senior Client Advisor, Stephanie M. for my 2nd lease through BMW of North Haven. She was kind, transparent, and I could tell that she genuinely cared about me as a customer. From the time that I walked in, to the time that I drove off the lot, she made everything extremely smooth and pleasant. I’m tough to please, and I highly recommend her as a sales advisor!”

“I recently utilized BMW of North Haven for some recall work on my E90 3 series. The Service staff were very friendly when I dropped the car off. Oriane, my SA, followed up regularly with status updates and called me as soon as the car was ready for pickup, and pickup was an easy process. The video inspection was accurate. The technician noted a minor oil leak, which they recommended adding on for repair, but were not pushy about it when I declined. At one point, Oriane called me asking if i'd prefer to omit their complimentary car wash, noting that my car's paint is hand washed and recognizing that I may not want a machine wash on it. This type of attention and respect for my 15 year old 160K mile 328i daily beater was above expectations. They returned the car in the same condition in which it was dropped off, though with the recall work fulfilled and documented. Although my recall Service experience was a positive one, my experience with the parts department is that their pricing is considerably higher than any other BMW parts source i'm aware of. For this reason, I avoid purchasing here, despite living very close. I *would* spend many thousands of dollars purchasing parts here maintaining the 5 BMWs I own, if their pricing was aligned with other local dealers. But they don't appear to be interested in market-aligned pricing to have a relationship.”