LAND ROVER BETHESDA

“The entire buying experience was hands down the best I have ever experienced. From the time we got there to see the car until shaking on a deal was only about 40minutes. I've personally purchased or been part of the buying experience of nearly 30 vehicles from dealerships and this was by far the best experience I've ever had. Our sales rep, Samantha, was extremely personable, professional and accommodating of every request I made or question I had. 10/10 will be recommending this dealership again in the future! Thank you all for such an amazing experience!”

“I had a very disappointing experience with Land Rover Bethesda that reflects a serious lack of professionalism and customer care. I dropped off my vehicle on April 15th and did not get it back until May 4th. During that entire time, communication was poor and inconsistent. My service advisor, Jose, told me that the telematics part needed for my car was no longer being manufactured and immediately suggested I speak with sales about buying a new vehicle. That felt completely inappropriate and premature. Instead of accepting that, I took the initiative to locate the part myself—and found it within a day. Even after informing them that the part was available, it still took another full day for them to pick it up and proceed with the repair. To make matters worse, I was initially promised a loaner vehicle, but that decision was reversed when they claimed they couldn’t find the part. The lack of consistency and follow-through was frustrating. I escalated the issue to Cheryl and the service manager. Rather than working to de-escalate the situation, the service manager told me that “I can be mad if I want to be mad.” The response was dismissive and unprofessional—exactly the opposite of what you expect from leadership. When I finally picked up my car, it was dirty, despite being told it had been cleaned. At that point, it just felt like another example of poor attention to detail and lack of accountability. I also forgot to mention that I have coming to this since 2020 and I know what a clean car looks like and I had to like call couple of friends to make sure I was just being gaslit and not losing my mind. The pictures I took was all the evidence needed to show the car was actually dirty. The emotional distress throughout this process is not worth the money spent here for car service. Overall, this experience was frustrating from start to finish. I expected far better service, communication, and professionalism from a dealership of this caliber. Btw: I am still waiting for the old part they took out of my vehicle to be returned back to me since I specifically gave the instructions to keep the part for me. They will post under this comment to act like they want to resolve the issue, don’t believe it. They have all my contact and could reach out if they are really trying to fix the situation.”

“I recently purchased the Range Rover, and the entire experience was world-class from start to finish. A huge thank you to Ali, Arnold and the whole crew for their exceptional service. They were incredibly knowledgeable about the new 2026 features and made the entire process seamless and stress-free. The whole team was helpful, transparent, and professional. If you’re looking for a premium buying experience to match a premium vehicle, I highly recommend the Bethesda RR !”

“I went into the AutoNation Range Rover location in Bethesda not intending to buy a Range Rover. I was actually there to look at a slightly used BMW. I quickly realized I wasn’t interested in that particular BMW, but since I was already there I thought I might as well take a look at the Range Rover. What a great surprise. I absolutely loved the vehicle. I had a fantastic experience working with both Rick, my salesperson, and Arnold, the sales manager. They were a pleasure to work with—helpful, straightforward, and they took the time to answer my questions and guide me through the process when I decided to move forward with the purchase. I’m extremely happy with my decision. I previously owned a Porsche Cayenne and was planning to either buying another Porsche or possibly a BMW X7. To my surprise, the Range Rover SE V8 exceeded my expectations. Instead of feeling boxy like some earlier Range Rovers I’ve driven, it felt powerful and muscular while still incredibly smooth and refined on the road. I would absolutely recommend this dealership. Everyone I worked with was honest, professional, and very helpful. Thank you again to Rick, my salesperson, and Arnold, the sales manager. The finance team was terrific as well. Overall my experience was excellent. Love, love, love my new SUV!”

“Even though I was purchasing a Porsche rather than a Land Rover or Jaguar, the sales process was seamless from top to bottom. This is a no-BS dealership with straightforward pricing, but the people are what truly make it special. My salesperson, Samantha, was incredible and addressed every one of my needs. The excellence extends to upper management as well; both the sales manager Herb and finance manager Marcus were professional, transparent, and made the entire transaction effortless. It is rare to find this level of personal customer service and attention.”