Priority Lexus Newport News

“We had an easy and enjoyable time purchasing our new Lexus RX350h. Brandon did an excellent job educating us on operating the vehicle , especially the infotainment system. The entire team got us through the process quickly and without hassles. We received a fair amount for our trade-in and a very fair price on the new vehicle. I went in very well educated on the fair market value of both my trade in and new vehicle. The Priority team did not disappoint!”

“After owning my previous Lexus since 2010, I knew my next purchase would be another Lexus. A few weeks ago, while waiting during my RX350 maintenance appointment, I strolled over to browse and was warmly greeted by Laura Johnston, Sales & Leasing Consultant. She may be new to Virginia and Priority Lexus, but she is certainly not new to Lexus. Her knowledge, genuineness, and the perfect balance of professionalism and sales guidance are exactly why I came back this past weekend. During my first visit, I originally test drove the TX and really enjoyed it. We talked through colors, features, and available and incoming models, all without any pressure — just helpful, transparent conversation. She sent updates and videos as I made thoughtful decisions on my next purchase and when. Since my previous vehicle was an RX, I decided to come back a few weeks later and test drive the RX350 as well. The moment I drove it again, I knew it was the right fit for me. With the help of Laura and finance manager Matt Perez, I ultimately made my final decision and drove off in my new RX350 Premium in Nori Green Pearl with a gorgeous Palomino interior. The entire experience felt comfortable, honest, and exciting from start to finish. I highly recommend working with Laura and the team if you’re considering a Lexus purchase.I couldn’t be happier.”

“Car buying can be very nerve racking to a customer but after I met Taylor Gaul it went so smooth!!! I should’ve had this post up April 3rd to describe the absolute wonderful experience I had in purchasing My this lovely beauty!!! I encountered some snags in getting it because as with other customers I shopped around did My own research online and almost brought a vehicle that I wasn’t in Love with due to it not car/available packages not being explained to me. On March 20th @7:45p I arrived at his lot and though the store was about to close but this young man took the time to explain specs about and details about this new model including answering a lot of My questions. He even got me exact color and package I wanted!!! He told Me to trust him and I’ve been on cloud nine ever since!!! Everyone I encountered at the dealership was very professional, extremely nice/polite made Me & My Finance feel so comfortable (no hassles)!!! As I waited for my car to be delivered he still answered all My questions and did an amazing job of keeping Me informed all the way down to sending me a video that My IS 350 had arrived. We drove down 2+ hours to pickup the car and arrived at 7:20p and we weren’t rushed because of closing!!! Taylor & Mathew Perez (mngr) went out of their way to make Me satisfied…well that mission was accomplished!!!”

“I had an outstanding experience working with Taylor at Priority Lexus of Newport News. Finding a very specific build of the GX 550 in the Richmond area was much harder than expected, but Taylor made it happen. He listened, stayed engaged throughout the process, and ultimately delivered the exact vehicle my wife had been dreaming of. What really set this experience apart was how seamless and efficient everything was. Taylor and the team handled the majority of the paperwork online ahead of time, which allowed us to be in and out of the dealership in under an hour. Even with that efficiency, there was no rush when it came to making sure my wife was fully comfortable with her new GX. Taylor took the time to walk her through all the features and ensure she felt confident driving it home. As someone who has always been loyal to Toyota and Lexus, this was my first true luxury purchase experience, and it exceeded expectations across the board. The professionalism, communication, and attention to detail from Taylor and the Priority Lexus team were exceptional. It was absolutely worth the drive to Newport News for this level of service. If you are looking for a Lexus and want a team that genuinely cares about getting it right, I highly recommend working with Taylor and Priority Lexus of Newport News. And Taylor, you’re welcome for helping you get that GX off the showroom floor.”

“We had a fantastic experience purchasing our vehicle at this Lexus dealership. The entire process was professional, efficient, and refreshingly straightforward. Taylor was outstanding to work with — knowledgeable, patient, and genuinely focused on helping us find the right vehicle without pressure. He took the time to answer every question thoroughly and made sure we felt confident each step of the way. From start to finish, the team made what can often be a stressful purchase feel smooth and enjoyable. Highly recommend this dealership and especially working with Taylor.”