CARMAX NEWPORT NEWS

“Nice clean place,lots of great cars to look at super cheap prices. I got an appraisal to sell one of our cars online and they bought the car for the exact amount that the appraisal was for so I was super happy.. I looked around for appraisals beforehand and they offered the highest amount .”

“This was my 6th CarMax purchase and I had the absolute BEST car buying experience EVER thanks to Lam today!! Lam not only provided EXCELLENT customer service, he made my and my daughter's day with his unmatched joy, high-level of enthusiasm, and authentic care and concern! Thank you Lam for a car buying experience that I won't soon forget!!”

“Broken Service Dept process wastes customers’ time CarMax’s service department needs a serious operational overhaul. At the point of sale, their own team identified that a part was missing on the vehicle. Fine — mistakes happen. But instead of fixing it efficiently, here’s what followed: I scheduled a service appointment, and the earliest they could get me in was three weeks later. It appeared it took a while to get the part. Not ideal, but I planned my day around it. When I showed up, I was told the technician would spend today’s appointment just looking at the already-identified problem, and that if a part was needed — which everyone already knew, because their own team told me that it was missing at the time of sale — I’d have to schedule an entirely separate visit after they ordered it. So a problem CarMax identified themselves is going to take two separate appointments and multiple weeks to resolve, entirely because they couldn’t be bothered to order the part in advance of a visit that was scheduled three weeks out. That’s two half-days of my personal time burned on a process that should have taken one short visit. If you already know a part is missing, order it before the appointment. This isn’t complicated. Instead, customers are stuck absorbing the cost of CarMax’s disorganization in lost time and repeat trips. Deeply frustrating experience, and it makes me question how they handle service more broadly.”

“loved my experience at carmax as a girl it felt nice to have straight forward prices and not feel like you’re getting scammed all the time. talk to deon (i think that’s his name) he’s very straight forward sold me a car in like an hour. hopefully their maintenance team is good as well haven’t experienced that yet (thankfully)”

“I would have given 5 stars but I had to go back and have them air the tires up. The actual process was seamless from the time I asked to have the car brought to the CarMax close to me until the time I drove it off the lot. Everyone was so helpful, professional and just plain easy to deal with. This was my 2nd CarMax purchase and I have also sold them 2 cars. Would definitely do it again.”