Winn Kia of Fremont

“My sales person was Cody who was very helpful and friendly from the start. I had a good idea of what vehicle and deal I was looking for and he worked with me to make that happen. He was direct and honest in all negotiations. I got exactly the car I wanted at the price I had hoped for and Cody made that happen. Winn Kia is a well run dealership with professional and well trained sales and finance people. Highly recommended. And the Kia EV6 Wind AWD is a fantastic car! Also highly recommended.”

“I purchased a brand-new 2026 Kia Sportage Hybrid X-Line AWD from Winn Kia of Fremont yesterday, and unfortunately the experience has already become very frustrating. Immediately after bringing the vehicle home, I noticed a repeated creaking/scrunching noise from the right-rear area. It now happens over normal road bumps and can also be heard when accelerating from a stop and braking to a stop. I reported the issue almost immediately and have video/audio documentation. There were also two nearly identical vehicles at the dealership, and I asked the sales team to confirm the VIN of the vehicle I test-drove versus the VIN of the vehicle that was ultimately sold and delivered to me. I have not yet received a clear answer to that question. I’m pretty confident what I test drove is not what I received because we didn’t see any strings elastic coming off seats or the side sticker that they charged $500 was not coming off from doors etc , I must have right there said while receiving the car but I was super hungry as the process of purchasing went over 3.30 hours. I drove trusting them! The dealership has asked me to return tomorrow morning so their technician can inspect the vehicle, and I will be doing that. I understand that defects can occasionally happen and that warranty exists for that reason, but as a customer who just purchased a brand-new vehicle, I expected a smoother experience and a more proactive response when I reported a mechanical-type noise immediately after delivery. I am currently 9 months pregnant, so having to spend my time calling, messaging, returning to the dealership, and documenting a problem with a brand-new family vehicle has been especially stressful. I am posting this review based on my experience so far. I hope Winn Kia of Fremont takes ownership of the situation tomorrow, properly diagnoses the problem, documents it, answers the VIN question, and resolves it in a way that restores my confidence in the vehicle and the dealership. I will update this review depending on how the dealership handles the inspection and resolution. Aug19th updated: Update – August 19, 2026 I had to return to Winn Kia of Fremont yet again today because the same creaking/scrunching noise came back after the previous service attempt. I was at the dealership from approximately 1:00 PM to 4:00 PM today — another three hours dealing with a problem that began essentially immediately after delivery of my brand-new 2026 Kia Sportage Hybrid X-Line AWD. This time, I personally drove the vehicle with a member of the Service team twice in the car, and heard and confirmed the same noise herself. The dealership has now kept the vehicle again so they can continue diagnosing the source of the noise. What is especially frustrating is that the vehicle was kept again today, but I was not given a new work order documenting this return visit and the fact that a Service employee reproduced/heard the concern. I do have copies of the earlier repair orders and will be keeping all documentation, videos, messages, and records related to this issue. My due date is August 30, so I am literally about a week away from delivering my baby and am in my ninth month of pregnancy. Instead of being able to focus on preparing for my baby and enjoying a brand-new family vehicle, I have spent multiple days calling, returning to the dealership, waiting for hours, explaining the same problem repeatedly, and dealing with a recurring noise that started immediately after the sale. I understand that vehicles can occasionally have defects and that Service needs time to diagnose them. My frustration is with how much effort has been required from me as the customer just to get a brand-new delivery issue properly addressed and documented. At this point, the dealership has the vehicle again. I hope they take the time to correctly identify the source of the recurring noise and provide a permanent repair rather than another temporary fix. I will update this review again once I receive the final diagnosis and see whether the issue has actually been resolved.”

“I spent several weeks carefully deciding which vehicle to buy. After doing a lot of research online and watching many YouTube reviews, I chose Kia because of its outstanding value, attractive design, and great features. When I visited Winn Kia of Fremont, I was especially impressed by the staff. Since my English is limited, they were patient, kind, and did their very best to help me throughout the entire process. Their professionalism and genuine care made me feel comfortable and confident with my purchase. I truly believe Kia offers some of the best value for the money, and Winn Kia of Fremont has one of the friendliest teams I've met. Special thanks to Dearian, Kevin, and Richard for all of your help and support. I'll definitely be back next year. Thank you very much!”

“Everyone was very professional. They were able to get me into the car I wanted and was even abke to speak with the owner for a minute, who is also a great man giving back to children in need. Would definitely recommend them to anyone looking for a new or used Kia.”

“I had a wonderful experience at this dealership (Winn Kia of Fremont). We went to the Stevens Creek Kia and did not have a good experience there at all. One of the sales guys was rude and condensing. From that, my daughter was turned off my that experience and did not want a Kia Sportage anymore and we were actually on our way for an appt at Honda in Hayward for a RAV4. By chance we stopped at Winn Kia of Fremont and it was night and day. Chisom was our sales guy and he was so nice, calm, knowledgeable and very friendly. We all felt very comfortable and seen, which was important to us. We let him know our requirements and he worked with us to make the deal happen and my daughter bought her first new car. To be honest, if weren’t for Chisom, we would have probably purchased her car at Honda, since we were just planning to do a quick stop at this Kia. Thank you Chisom for your vibe because my daughter is so happy with her car and the experience at this dealership.”