Nissan of New Rochelle

“Management needs to handle customers with care. I love my Nissan, however my experience at Nissan New Rochelle has been a nightmare. A year ago I had a Nissan 2023. I turned in my lease and upgraded to a 2024, which I love. I started seeing an outstanding bill for my 2023. I immediately reached out to the dealership. I was told, it was an error and not to worry about. In October, I disputed the claim after talking to Wayne Inniss, the manager. He sat down with me and stated this was clearly an error. He shared they sold my car last year and there was no problem, so this made no sense. Wayne texted it let me know he was working on it back in October. I called regularly and went in to discuss the situation. I called for months and continued to go in. This account went into collections. I spoke to the collection agent with Wayne on the phone in Nissan. I NEVER received anything from Nissan stating I owed anything until I filed the dispute in October: I sat down with Wayne and he stated he spoke to Executive Manager, Michael Persico. The first time Wayne reached out to Michael he said he was on vacation, Wayne, stop returning my phones calls and when I go in he continues to state he still has no answers after eight months. Wayne has reached out to the collection agency once, but still has not handled the situation. This is my third Nissan, I am so frustrated that Wayne has handled this situation that does not make me feel like a valued customer. I would’ve appreciated it if he could not have resolved it that he just called me and let me know that but to ignore my phone calls and to make excuses and to say that his manager is never available is unacceptable. Currently, I have multiple disputes with no resolution as of yet.”

“I had an appointment on March 28 to get an oil change for my Nissan Rogue, which has 64,000 miles. I initially spoke with Mike, who is always attentive and provides excellent service and customer care. I told him I wanted to use 5W-30 synthetic oil, and he duly noted this in the appointment details. However, when the day of the appointment arrived, I was assisted by an individual named Kyle Givens. He took his sweet time, and his customer service was absolutely horrible; he offered no suggestions and asked no questions—in short, I was thoroughly disappointed. As it turns out—despite the appointment being scheduled with specific instructions—the oil this gentleman had put in my car was 0W-20, which is not the correct type for my model. After leaving the shop, my mechanic informed me that this oil is intended for newer models. Consequently, I had to get the oil changed again because Mr. Kyle is simply not very professional. Ever since they let go of their best employee, Luis Velez, the quality of their customer service has plummeted. Mr. Kyle really ought to be a bit more empathetic. Thank you. Hello—who should I get in touch with? The person's name, please. Thank you.”

“My number 1 go to car dealership! Why? Excellent customer service from start to finish! Wayne Innis & Donell are such a dynamic duo and made my entire process a breeze! Answered all my questions, fulfilled all my requests that I was looking for in my next vehicle, after they carefully listened they gave their suggestions, I went on the test drive and we walked out with that 26' Black Platinum Murano! My husband and I are super happy! No gimmics and no pressure! I highly recommend this dealership to anyone looking for a great car-buying experience!” Thank me later!”

“This dealership is very welcoming, patient, and thorough. I love the fact that you can relax and watch your vehicle when you go for maintenance. Everyone is extremely helpful without being overbearing.”

“DO NOT BUY HERE I had a very concerning experience with Nissan of New Rochelle. I purchased a Nissan Sentra and Ray (finance manager). The vehicle was put under my mother’s name without her being present, and I was never properly informed or walked through the contract terms at the time of signing. After reviewing the paperwork later, I discovered a $3,500 service contract added to the deal. This was never clearly explained, despite the fact that service contracts are optional and legally allowed to be canceled. The moment I requested to cancel it, communication completely stopped—I’ve been left on read and essentially ghosted. Overall, the lack of transparency, poor communication, and questionable practices are extremely disappointing. I would strongly urge others to carefully review all paperwork and be cautious when doing business here”