Mercedes-Benz of New London

“We had the most amazing car buying experience at Mercedes Benz of New London that we have ever had with any other dealerships and car buying experience! Our sales person Rose Simmonds was perfectly amazing, we did alot of discussing over the phone she knew exactly what I was looking for and had two cars ready for me out front to compare. She didn't pressure us at all let us sit in both cars for sometime before we decided to purchase. Of course she was there to answer all our questions. Then to top off the experience their Sales Manager Dave Taylor was extremely knowledgeable, very fair and had a fantastic attitude! Our experience was beyond anything we thought was possible! I am a Mercedes fanatic and will NOW only buy from MB of New London! I hope in 3-4 years Rose and Dave are still there. Go there before you go anywhere else! Because we live in Rocky Hill Rose made it so easy for us to go over the possible cars they had and if they met my exact needs, and she did! Thank you Mercedes Benz of New London and especially Rose and Dave!”

“A huge shout-out to James and Pauly at Mercedes of New London! From the moment we walked through the door, they made us feel like family. Their expertise, patience, and knowledge made the entire experience enjoyable and stress-free. They truly listened to what we were looking for, answered every question, and never made us feel rushed. Their personable approach and genuine care are what set them apart. Thank you both for all your help today! If you’re looking for exceptional customer service and a team that truly cares, I highly recommend Mercedes of New London.”

“What a pleasurable experience we had at this dealership. Rose, our salesperson, spent as much time as we required to make our decision. Dave the sales manager was also great and answered all our questions. Rebecca the business manager walked us through all financing. Overall the car buying experience was fantastic here and I highly recommend paying them a visit!”

“I traveled over 100 miles from Massachusetts to purchase a vehicle from Mercedes-Benz of New London on 4/11/2026. Unfortunately, my experience after the sale has been extremely disappointing. On the drive home, I discovered the fuel door would not open when I stopped for gas. The following day, the check engine light came on with EVAP fault codes. I replaced the gas cap and fuel door actuator in an attempt to resolve the issue, but ultimately another dealership diagnosed a faulty purge valve. These issues arose almost immediately after purchase and while the vehicle is still within the dealership’s 60-day/3,000-mile warranty period. Because I live over 100 miles away, I contacted the dealership to discuss reimbursement for the repair expenses rather than risk driving the vehicle back to Connecticut without knowing whether additional issues might arise. I was told by Dan Mcpherson on 4/23/26 the matter would be reviewed with the GM and that someone would get back to me. Unfortunately, despite multiple attempts to follow up, I never received a response or a definitive answer. What is most disappointing is not even the repair itself, but the lack of communication and follow-through after the sale. I made a significant trip to purchase this vehicle and expected better customer service when problems surfaced almost immediately. I hope management takes customer concerns more seriously in the future and improves communication with customers after the sale.”

“I had such an amazing experience at Mercedes, and I can’t say enough good things about Chris and the entire team. From the moment my fiancé I walked in, everyone was incredibly welcoming and kind. Chris was especially great! he was super helpful, patient, and just enjoyable to work with. You can tell he really cares about making sure you have a good experience. The general manager was also so kind and made us feel taken care of. They even offered to wash my fiancé's car which was such a thoughtful and unexpected gesture. Overall, the whole visit felt easy, comfortable, and fun. It’s rare to feel that taken care of at a dealership, but they really made it special. I’d 100% recommend them to anyone and would travel again to buy a vehicle from them!”