Carl Black Chevrolet of Nashville LLC

“Hello I was told I would hear back today. SO will be calling asap. Please try to figure anything out if there is anytiung anything aNAYHTYUING you can do to help me. I haven't had reliable transportation in a year. I haven't been able to visit family. I haven't been able to make it to work reliably. I have spent $20,000. And it's been a year of this to where it's effecting me emotionally, financially, where I cannot visit family that I might never see again. This is been a HUGE weight on my shoulders for a year. In my pocket. In my mind. In my relationships. And now I am told it's another 2 weeks to get a diagnosis.. I can only assume they will have to rebuild the engine again for the 3rd time so I wont have a car for another month It's the same issue. Do you understand? How stressful this is??/ I really really need some help?? Does any of this make any sense? I need a loaner vehicle or some help? Or I need a refund so I can go somewhere else?? Please help me! PLEASE”

“Thanks to Triston I am enjoying my vacation stress free. He went out of his way to make sure I got what I wanted. Had my truck shipped in and ready for me to ride away in less than 24 hours. Car shopping is one of my least favorite things. I was in and out in 2 hours. Thank you Triston and Carl Black Chevrolet from this happy lady.”

“I love Carl black Chevrolet , the team they have there is awesome. The customer service is amazing and they work hard to solve your problems with a smile on their face, They go above and beyond with customer service and I love that.A big thank you to Frank Marshall and Jimmy. Thank you for going the extra mile for me. I greatly appreciate it a very satisfied customer..”

“My visit was for an oil change for my C8 Camaro. The guys took care of me right away, even though I had to reschedule from an earlier appointment, they quickly got me in service was fantastic! My next appointment has already been scheduled. The service was streamlined, and they found another problem that they took care of right away under Warranty! Call Black is my referral recommendation for my friends and family from this point forward!”

“Truthfully, the service I get is always subpar. They do the job, but they seem to be very disorganized. I will drop off my car for a tire rotation, and it will be three hours. I call them to check status on my car, and only then am I informed that my car is done. On another appointment, I had a trouble code on my car, so I made an appointment, and by the time of the appointment, the notification on my dash was gone. So, when I was at the service desk, I was informed that because I didn't have a notification on my dash that it would be impossible to diagnose the issue even though my husband had pulled the code and documented it. My appointment was on a Thursday and I was informed that they would have to keep the car for a week, and would only look at my car on Monday. If they won't even look at it until Monday, what was my Thursday appointment even for? What is the point of making an appointment if you don't do any of the actual work until the following week anyway? I stated that this was ridiculous and if I got the code again I would bring the car in. I was driving home and I got a phone call asking if I was on my way in for my appointment. I had to inform them that I had already been there and explain the situation. They are so disorganized and overrun. Even when I dropped my car off, there was a long line to get the car into the service camera machine. I waited 15 minutes just to get my car through the machine. They just seem to have people standing around, and they seem confused that they have to move cars out of the way to get more cars in for service appointments. On another past visit, there was a big problem finding my keys because one individual organizes the keys differently than another. Their biggest issues are lack of communication with customers, and organization. The customer experience here is very uncomfortable. All service individuals should be able to help the customer and be able to access the customer's information, not just a single person that nobody seems to be able to find. Most of the time, my service representative is not available, and the people who are available can't access my information, so they can't help me.”