CARMAX NASHVILLE

“Leo was super helpful and easy going. I was worried that buying my first car would be stressful but he made everything simple. He was so friendly and explained everything. We picked out a car ahead of time online and the price didn’t change from start to finish which was a great relief! We are loving the car and it was a good, straightforward experience.”

“I had an excellent experience in purchasing my car at the Nashville TN 100 Oaks area CarMax. A few caveats: I had researched the vehicle I was interested in, and had been tracking used models nationwide both through CarMax and other retailers. I also purchased a history of the car I was considering to compare it against the history which CarMax posts, so I was actually more knowledgeable about its history than I would have been otherwise. I did arrive a day or two before I purchased the vehicle to look at it, and to take it on a test drive. The salesperson was very knowledgeable as he was driving a Car Dealer model of the very same trim I was interested in, except his vehicle was a hybrid version, so he was familiar with its features and technology. I set up a day to bring in my trade and purchase the vehicle. As my appointment took place on a holiday weekend, when the County Clerk office was closed, I inexplicably could not find the Title to my trade in. However, that posed no problem. The entire process took about two hours total, much shorter than the time I have spent to purchase other cars from dealers, and over 45 minutes or more of that was waiting for the trade in to be evaluated. The offer for the trade was in keeping with my expectations (again, I had done my research and had an honest understanding of the condition my trade in was in), and the out the door cost which included the five year warranty was in keeping with what I wished to pay for the vehicle. One final caveat: I paid cash for my vehicle, having arranged with my credit union before hand to have the funds available from one of my accounts. People who need to finance the purchase of their vehicles will likely have a different experience, and the process will likely take longer that the time it took me to purchase the vehicle. I would gladly purchase another vehicle from CarMax, provided it is a vehicle at a price point I am interested in.”

“I had a great experience here. I had my ESA dog with me and they allowed me to have him with me in the lobby and through the entire process. I did everything online, including had my financing picked out. When I got to the carmax location I did an inspection and then was able to take the car for about 20 minutes of a drive without a salesman so I could check the car out. Then just had to verify my address documents sign some papers and I was off to the business office to sign title transfer paperwork. I was in and out in around 3 hours which in my opinion wasn’t too bad. While taking delivery of the vehicle I noticed the rear windshield wiper was warped and they replaced it for me before I left. So far it was a good experience for me quick and easy. I enjoyed the drive home in my new to me 2020 Toyota Highlander Limited Hybrid!!”

“Took my vehicle in here and basically insulted me with there offer and on the sheet it said the bumper and wheels needs repair! Are you kidding me those are brand new tires and show me the issue with the bumper!! Complete BS they also said the reason for the low offer was b/c it was in an accident a serious one at that. I literally paid no more than 3k to have it fixed and didn’t report it on my insurance. What’s so serious about that?? I’d give a 0 star if I could.”

“My wife had purchased a vehicle here last month. Our first mistake was believing that CarMax had truly checked the vehicle for safety and reliability before selling it to us. Since purchasing a car at this CarMax location, it has spent more time in CarMax’s repair lot than it has with the owner who is paying to own it. To make matters worse, their sense of urgency to get our car repaired is non existent. Our vehicle has just sat in the same spot in their lot for over a week waiting for someone to look at it. Overall a terrible experience, I would not recommend others buy from here or at the very least, don’t take CarMax for their word of making sure a vehicle is ready to be sold to you.”