Mercedes-Benz of Naperville

“If you’re looking to purchase a vehicle, this dealership is a good place to consider. However, I would strongly recommend going elsewhere for service. My experience with the service department was very disappointing, as my vehicle was returned in worse condition than when it was brought in. In addition, there was no general manager available to address concerns, as they are currently in the process of hiring one. The new service director Andy, did not seem to have a clear understanding of the situation or what was going on. Overall, while the sales experience may be positive, I would advise caution when it comes to service.”

“As a 26-year-old Black business owner earning well over six figures annually, I walked into this dealership expecting professionalism and respect. Instead, I immediately felt out of place based on the way I was looked at and treated from the moment I entered. I came in prepared to trade in my 2021 Alfa Romeo Stelvio for a Maserati. During the appraisal, there was a crack in my driver-side window. Rather than professionally explaining the impact on value, the sales representative made a comment implying assumptions about how it happened and what that “must mean,” which felt unnecessary and inappropriate. When reviewing my finances, I was asked in a tone that felt condescending whether I pay my $2,200 monthly rent “alone.” There were multiple remarks throughout the process that made me feel judged rather than valued as a serious buyer. I was never even properly asked for supporting financial documentation before assumptions were made. The overall experience left me feeling racially profiled and unfairly treated. I came ready to do business, but instead felt disrespected. I hope management takes this seriously and ensures all customers are treated equally and professionally, regardless of race.”

“If you’re looking to purchase a vehicle, look no further than Mercedes-Benz of Naperville! They truly treat you the same whether you walk in wearing sweats or a suit. It doesn’t matter if you’re buying a $10,000 car or a $100,000 one you’ll receive the same exceptional level of service. If you want a recommendation for a salesperson, I personally think Nicholas Tulo is your guy. That said, the excellence doesn’t stop with him the entire staff is wonderful! Shout out to Sales Manager Juan, Parts Sales Nick, and Michael in Service for their professionalism and support. I recently purchased a new to me Mercedes-Benz E250 BlueTEC, and while the no haggle pricing can initially feel frustrating, you’ll quickly realize their vehicles are priced right. More importantly, they genuinely strive to make the experience perfect. What do I mean? As you can imagine, a used 11 year old vehicle may come with a few flaws. I requested that a few items be addressed to finalize the deal, and they agreed without hesitation. “We Owe” paperwork was provided at purchase, and Nick coordinated everything seamlessly with the service department. They even provided me with a loaner vehicle while the agreed-upon work was completed. Get this!!! The service department was professional and kind… something that’s hard to find these days. After repairs were done and bringing the vehicle home, I noticed a few concerns with the work done and reached out to Nick. It’s worth mentioning that at this point, the sale was beyond complete and I had owned the vehicle for over a week. Nick responded immediately, involved his leadership team, coordinated service once again, and even arranged a rental vehicle right away. Four days later, I picked up my car and all I can say is wow. They went above and beyond, delivering a vehicle that far exceeded my expectations. Nicholas Tulo didn’t just sell me a car he built a customer relationship that will last. I look forward to working with Nick and Mercedes-Benz of Naperville for any future vehicle needs. My overall recommendation is give Nick and the entire team the opportunity because they won’t let you down! Good work Mercedes-Benz of Naperville!”

“First time customer at this dealership and the Mercedes brand. Worked with Ron Genot (Sales) and Josh Stoll (F&I). Team was upfront and transparent on the entire process, from pricing to my trade-in to final protection packages. No pressure, no back and forth, no hours and hours of waiting. A huge thank you to Ron and Josh for making this easy and a good experience and to the entire team at MB Naperville. Looking forward to our new relationship. Highly recommend!”

“Great experience! Salesperson Nick Tulo was outstanding. The Sales Manager Mike and Finance person Mohammed, all treated me great. A little bit of a wait, but not on any of their control. Best car buying experience and great deal on a CPO Mercedes.”