Jaguar of Naperville

“Cyrus, Bill, and Warren saved the day for me! I had a screw in my tire and reached out to my sales contact, Cyrus, for help. He got me into the service schedule immediately and made sure my schedule was not affected. He is a true gem at Patrick Auto. I will be a client of his for life. He is always available to chat with clients, he is extremely reliable and knowledgeable, he understands his clients needs/respects their time, and he always comes with a solution! Upon arrival to the service area, I met Bill in the service team who immediately jumped in to help me out and ensure my tire was fixed properly. He knew I drove a long way from the city to ensure my car was fixed properly. He walked me through what needed to be done and immediately grabbed a tech to make sure the tire could be serviced that day. Warren is the unsung hero who patched my tire and made sure there were no issues with any of my tires. His expertise on solving the solution made this fix a seamless process. The team at Patrick Jaguar and Land Rover is amazing! This is the reason I will only buy and service my cars here. I am a Patrick Jaguar Land Rover customer for life!!”

“I went in for my routine service on my Jaguar and as ALWAYS Mike in the service department does an amazing job with going over what is required on my vehicle. From the moment I step out of my vehicle to moment I get my keys back he’s always attentive and making sure I am informed, taken care of. Jaguar Land Rover of Naperville is amazing! Even the two front ladies in the service department are amazing too, friendly and are ready to answer any questions that I may have.”

“Ernie the service manager is just fantastic! He gives you complete communication and responds when he says he will- so reliable! Their service department is top notch.”

“James and Andrea had an amazing experience purchasing our 2021 Velar! Huge thank you to Nick in Financing and Sal in Sales for making the whole process smooth, easy, and exciting from start to finish. They truly went above and beyond — they even gave our boys toy cars, which made their day! And I am absolutely obsessed with my pink key fob 💖 Thank you both for your kindness, professionalism, and making us feel so welcomed. We are so thankful and highly recommend this dealership!”

“Dishonest, deceitful, cunning, scheming…This is the type of customer service you will receive when you go to one of the Patrick car dealerships. I have been a customer of Patrick Jaguar/Land Rover in Naperville, Illinois for twenty years, and I have witness the decline in customer service over the past three years; particularly within the service department. Their main objective is not to offer great quality service. I can deal with the lack of kindness and courtesy. What is most upsetting for me as a customer is being charged and paying for a service that my car did not need; being lied to about that service; mis-diagnosing my car; performing an unauthorized repair and attempting to charge me for it; having the customer sign a quote for repair service then adding miscellaneous fees to the bill to increase it; being unwilling to clearly explain and answer questions concerning the repair of my car, I can go on and on. This service department will utilize every deceitful trick to increase your car repair bill. It is done with deliberate intent. They have no concern for the customer at all. In addition, the service representatives always request that you give them a perfect ten on the follow-up service survey that is emailed to the customer a couple of days after the service on their car is complete. If you express any discontent with the service, the service representative ensures that the customer does not receive a survey to express their concerns or give the appropriate feedback based on their experience; so the customer is denied the opportunity to share their discontent with the service they received. The service representatives silence the voices dissatisfied customers. This is another dishonest practice of the service representatives at Patrick Jaguar/Land Rover in Naperville, Illinois. The “Patrick Promise” is pure deception. I would not recommend the Patrick car dealerships. There is a lack of integrity in their business practices.”