Bill Jacobs Naperville LLC

4.4 Google
Open Today:

7:00 AM - 8:00 PM

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Google Customer Reviews

Timothy Webber

Jan 2, 2026

Rating:

I saw my car for sale at the dealership and asked several questions before driving over to purchase the used 2017 Audi A8 L 3.0 from the dealership July 24, 2025. I was assured the car was in good mechanical shape and all I need to do is change the tires. Fast forward a few months later and the car is needing almost 10K in repairs. I called a repair place that worked on the car in 2024 and the same items I had to repair was noted then. I asked the dealership for help and they are the worst dealership to deal with. The say they have Core Values and I would never do business with this company. They tried to charge me 2.80% more interest on my loan so they could make money on the payments. This experience has been a nightmare Run from this company that has NO integrity, No Respect, No Social Responsibility, and they are the lowest dealership we have worked with in over 38 years. Very Unhappy Customer.

Dovie

Oct 19, 2023

Rating:

This is by far my favorite dealership. Everyone is really nice and polite. The place is bright and clean, and I love their little complementary coffee/snack area while you wait. Service is always fast, and they always call or text for follow-up. A big shout out to David Reynoso (client advisor) for even coming in to work to help us out on his day's off. His quick responses to my emails really help us out and not waste time in purchasing a car.

Ron Shaw

Apr 15, 2022

Rating:

Super nice people. Very helpful and very good communication. We had a full motor replacement and our mini Cooper was detailed and ready to go as promised. They helped us get a free motor even though it was out of warranty. If it wasn't for Mitch we would not have or car running at all. Thanks again we appreciate you guys. 5 stars 🌟 all the way.

Vikas J

Oct 10, 2021

Rating:

Overall great experience dealing with the sales and service representatives. High points for Brian Coston (in sales) and Dean Klementzos (in service) for their genuineness and clean way of dealing.

Anthony Faivre

Nov 21, 2020

Rating:

The best dealer service. Mike and Mike are great, going over the details of my car, pointing out recommended service. Highly recommend!